Regional Analyst 1 Customer Experience

Nissan•Aurora, IL

1d•Hybrid

About The Position

Under direct supervision, coordinates tracking and analysis of action plans to improve the customer experience within an assigned region. Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality.

Requirements

Bachelor’s Degree in Business or related field required.
1-3 years progressive Marketing and Sales experience.
Must be a US Citizen or Permanent Resident.
Ability to perform work onsite at Aurora, IL.

Nice To Haves

Previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred.
Previous sales or dealership contact experience is a plus.
Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan.
Must be open to future relocation.

Responsibilities

Combines customer quality data from multiple sources; understanding their meaning, relationships and impact.
Analyzes and interprets data.
Compiles ideas on best practices and shares with regional leadership team.
Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region.
Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies.
Assists with tracking progress of action plans.
Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc.