Regional Aftermarket Manager (Construction Technology)

RDO Equipment Co.•Phoenix, AZ

1d•$100,000 - $130,000

About The Position

The Regional Aftermarket Manager (Construction Technology) is the primary leader for construction technology aftermarket training, support, and escalation management, responsible for leading and supporting the Construction Technology Support Centers. This role coordinates support activities, strengthens OEM partnerships, and ensures consistent delivery of technical expertise and customer support while supporting the continued growth of RDO's construction technology business.

Requirements

Previous supervisory/management experience
Industry and/or aftermarket parts and service support experience
Excellent customer service skills
Strong oral and written communication skills
Strong computer skills
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

College degree or applicable experience preferred

Responsibilities

Lead, coach, mentor, and train CSAs to promote, assess, and close service work, managing CSA and customer accounts with a sales manager mindset.
Conduct weekly customer visits and quarterly reviews of customer accounts to identify growth opportunities and drive conquest initiatives.
Assist in driving aftermarket business through parts department initiatives, collaborating with Deere on promotions, and utilizing allocated funds.
Work with Service departments to provide consistent support, including E-walk usage and text messaging.
Collaborate with ALS to streamline oil sample processes.
Participate in monthly financial calls to review regional performance.
Engage and support Operations Managers, review WIP/BIP bi-weekly, and address store issues.
Set regional direction for aftermarket activities.
Assess training, promotion, and career growth opportunities for Service Technicians and Service/Parts Leaders.
Set up and monitor annual capstone training calendars for the region, ensuring classes are full and grades are communicated.
Develop and implement internal and external training programs, including technician capstone training and career path initiatives.
Serve as the keeper of standards for RDO Equipment Co. locations and aftermarket departments.
Conduct quarterly store walk-arounds to ensure compliance with company standards.
Drive safety culture within the region, ensuring sound and safe business practices.
Manage the evaluation, allocation, and management of physical and financial resources.
Collaborate daily with Territory Customer Support Managers and Territory Aftermarket Business Managers on service and parts-related issues.
Address warranty issues between Deere and stores, acting as the overall liaison between Deere and RDO.
Develop and maintain effective service department processes for customer satisfaction.
Manage Customer Service Advisor Program, including marketing, customer engagement, coverage needs, sales training, and extended warranties.
Foster a positive work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Ensure completion of the Product Improvement Program and maintain professional relationships with vendors.
Perform all other duties as assigned by management in a professional and efficient manner.
Follow all safety rules and regulations and adhere to company policies and procedures.