Regional Adult Program Facilitator

Eastconn • Windham, CT

2d • Onsite

About The Position

EASTCONN Adult Education serves adult learners across northeastern Connecticut through high school completion, GED, English language, and career pathway programs. The Regional Adult Program Facilitator is based at the Adult Education CLC in Willimantic, Connecticut, with occasional work at other program sites. This full-time role is part of the Adult and Community Programs leadership team and supports adult education, the American Job Center, WIOA Youth, and workforce training.

The position leads front desk customer service and staff, oversees student registration and data entry, serves as GED Chief Examiner and proctor, and ensures that graduate files and completion records are accurate and complete. It also supports testing, reporting, calendars, events, outreach, and shared facilitator responsibilities. The schedule is 40 hours per week, Monday through Thursday, with an evening Administrator on Duty rotation once every two weeks. The position reports to the Director of Adult and Community Programs.

The annual salary is $59,919.50. Placement depends on factors including education, experience, licensure or certification, and internal equity where applicable. EASTCONN offers a competitive benefits package for eligible employees, which may include health coverage, retirement plan participation, paid leave and holidays, life insurance options, an Employee Assistance Program, and professional development opportunities.

Requirements

• Associate degree plus three years of related experience, or a bachelor's degree.
• Experience in customer service, student services, or office administration; education or human services experience is preferred.
• Strong accuracy in data entry and records management, including handling confidential student information.
• Ability to work one evening every two weeks.
• Willingness to complete GED Chief Examiner and Pearson VUE training.

Nice To Haves

• Bilingual in English and Spanish.
• Experience supervising or training staff.
• Experience with adult education, LACES, CASAS, or GED testing.
• Connecticut educator certification.
• Flexibility to work at multiple program locations.

Responsibilities

• Lead front desk customer service and respond to students’ administrative questions.
• Supervise, hire, and evaluate front desk and secretarial staff, and facilitate training for new front desk staff.
• Train administrative staff on adult education systems.
• Facilitate updates to the student handbook and collaborate on forms and procedures.
• Oversee registration and coordinate registration schedules and staffing with the facilitator team.
• Lead data entry, monitor accuracy, and follow up on discrepancies.
• Prepare enrollment and completion trend reports.
• Coordinate services for students co-enrolled with the American Job Center.
• Serve as GED Chief Examiner and proctor.
• Manage Pearson VUE communication and scheduling, and support CASAS testing.
• Review graduate files administratively to confirm completion requirements and accurate, complete documentation.
• Ensure compliance with GED and NEDP policies and procedures, and coordinate graduation.
• Complete state administrative reporting and lead the annual Adult Education Directory update; support annual data updates.
• Build the annual school calendar, registration and Pearson VUE calendars, and building schedule.
• Co-lead adult education events, including logistics, scheduling, and front desk support.
• Facilitate social media outreach and share program information with exiting students.
• Serve as Administrator on Duty on a rotating basis and participate in the coverage pool.
• Participate in recruitment, retention, community outreach, professional development, and continuous improvement.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance for eligible employees, as applicable.
• Participation in the Connecticut State Partnership Health Plan, where applicable.
• Retirement plan participation.
• Paid vacation, sick leave, and personal leave, as applicable.
• Paid holidays.
• Employer-paid life insurance and voluntary employee-paid supplemental life insurance available.
• Employee Assistance Program (EAP).
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree