Regional Administrative Business Manager

Microbac•Warrendale, PA

21h

About The Position

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients worldwide, offering laboratory solutions to the life science, food and nutrition, and environmental industries and serves our clients with the utmost expertise and respect for their market requirements, constraints, and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience. Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project, and scope. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets. The Regional Administrative Business Manager (RABM) supports operations by effectively implementing and managing administrative systems, providing superb customer service to clients, and by providing administrative and clerical support to laboratory staff.

Requirements

General knowledge of office systems
Ability to navigate and work within various computer software programs (i.e.; Microsoft Word, NAV and Excel)
Ability to work well under the pressure of deadlines and manage multiple projects effectively
Excellent customer service and communication skills
Must possess excellent organization skills and be able to maintain neat and orderly systems and workspace
Must display a positive and enthusiastic demeanor while interfacing with clients and throughout the execution of all duties
High school degree or equivalent is required
Experience working with applications within the Microsoft Office Suite is required

Nice To Haves

Prior customer service experience is preferred
Prior office administrative experience is preferred

Responsibilities

Provide timely support to laboratory technical and administrative staff by effectively addressing administrative and clerical needs
Thorough understanding of company finance system (NAV)
Accounts Payable (AP): review vendor invoices, code and submit to corporate
Accounts Receivable (AR): ensure weekly upload of invoices, submit checks received, etc.
Process all credit cards through the corporate system (Authorize.net)
Address all declined credit card charges.
Collections: Work daily on addressing all late payments
Generate monthly invoices for specific customers
Vendor invoices: Confirm all orders that have been placed have an associated invoice and it has been entered into NAV. No invoices are missing.
Create statements for customers.
AR: Check past due accounts and what/if any needs to be put on hold
Third Party Invoicing: Ability to navigate all third-party invoicing systems (ARIBA, etc.)
Send credit apps to new customers
Customer Service: Secondary person for customer calls
Limited time off on: Wednesdays (AP batch uploads); 1st business day of the month (monthly invoices) Last day of the month (to assure everything is invoiced)
Contributes to team effort by accomplishing related results as needed
Any other duty as assigned