Regional Account Manager - Southeast

Craft-Bilt Manufacturing Co.•Athens, GA

9d•Onsite

About The Position

Craft-Bilt Manufacturing Co. is a mid-sized, family-owned manufacturing company that designs and builds high-quality, affordable home improvements. Our products include retractable awnings, sunrooms, decking, and railings. We believe life is better outside and aim to help homeowners make the most of their outdoor spaces. This is a road warrior position requiring extensive travel Monday through Thursday each week to visit client sites and support customer needs in the field.

Requirements

Proven work experience in account management, business development, sales, outside sales, or a related role
Demonstrated ability to develop new business while maintaining and growing existing customer relationships
Strong prospecting, networking, negotiation, presentation, and closing skills
Ability to communicate, present, and influence effectively at all levels of an organization
Confidence in juggling multiple accounts, prospects, and priorities while switching gears quickly
Excellent listening and relationship-building skills with a customer-focused approach
Strong verbal and written communication skills
Self-motivated and comfortable taking initiative and working independently
Willingness and ability to travel overnight Monday through Thursday every week

Responsibilities

Serve as a key point of contact for assigned customers, managing relationships and ensuring their needs are met
Build and maintain strong, long-lasting relationships with existing customers and key decision-makers
Develop trusted relationships with customer stakeholders and identify opportunities to strengthen and expand partnerships
Prospect for new customers and business opportunities through networking, referrals, industry research, and targeted outreach
Identify and pursue opportunities to grow existing accounts through upselling, cross-selling, and expanded product offerings
Develop new accounts by understanding customer needs, presenting solutions, and guiding prospects through the sales process
Maintain a strong understanding of our products, markets, competitors, and industry trends to identify potential opportunities
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of sales initiatives, customer opportunities, and account activity to internal and external stakeholders
Forecast and track key sales and account metrics, including sales results, pipeline activity, new business, and customer retention
Follow up consistently with prospects and customers to move opportunities forward and maintain strong relationships
Resolve customer issues and complaints quickly and effectively while identifying opportunities to strengthen the relationship