Regional Account Manager - Bilingual English/Spanish Required

Channel Partners • Remote,

16h • $95,000 - $110,000 • Remote

About The Position

This role is for a Regional Account Manager, a bilingual English/Spanish position, within a global training enablement program supporting an AI organization. The role focuses on empowering partners and learners across the United States and Latin America. The Regional Account Manager will act as the senior regional leader responsible for executing global strategy locally, driving operational excellence, workforce readiness, stakeholder engagement, and training delivery to impact business performance and customer success. Key responsibilities include leading and developing regional trainer teams, building stakeholder relationships, and scaling a partner enablement ecosystem. The position requires professional proficiency in English and Spanish, with Portuguese being a plus. The role involves domestic travel up to 25% and international travel to Latin America 2-4 times per year, requiring a valid passport. Candidates must reside in Southern California, Arizona, New Mexico, Nevada, or Texas.

Requirements

• 5+ years of experience in training, enablement, consulting, field operations, professional services, account management, or program management
• Professional fluency in both English and Spanish, including verbal and written business communication
• Experience managing distributed or remote teams
• Bachelor's degree or equivalent work experience
• Experience working with enterprise clients and cross-functional stakeholders
• Proven ability to manage regional operations and drive performance outcomes
• Ability and willingness to travel domestically up to 25% and internationally to Latin America 2-4 times annually
• Valid passport or ability to obtain one prior to employment

Nice To Haves

• Professional fluency in Portuguese
• Familiarity with labor laws and workforce compliance requirements
• Experience supporting partner enablement, certification, or technical training programs
• Experience working within global, matrixed organizations

Responsibilities

• Execute the global enablement strategy within your assigned region, aligning delivery with business objectives, partner priorities, and local market requirements.
• Drive consistent program execution while identifying regional opportunities, risks, and growth initiatives that improve performance and impact.
• Lead, coach, and develop regional Master Trainer teams, ensuring readiness, utilization, performance, and accountability to program standards, KPIs, and learner satisfaction goals.
• Build and maintain strong relationships with regional stakeholders, partner organizations, and client contacts across the United States and Latin America.
• Support training prioritization, resource allocation, deployment planning, and scheduling in partnership with the Global Resource Coordinator and cross-functional teams.
• Serve as the primary escalation point for operational issues, workforce challenges, and regional business needs.
• Ensure a high-quality learner and partner experience across all training engagements.
• Maintain compliance with local labor laws, employment regulations, organizational policies, and reporting requirements.
• Monitor training event execution, operational performance, trainer effectiveness, and business metrics, providing insights and recommendations to global leadership.
• Ensure field teams have the tools, systems, resources, and support required for success.
• Support implementation of global initiatives, process improvements, and organizational best practices.
• Represent the program in regional business reviews, stakeholder meetings, and partner engagements throughout the United States and Latin America.

Benefits

• Bi-weekly pay and early wage access
• Health and wellness benefits plans
• Paid time off and holidays
• 401(k) with employer matching
• Employee discounts
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree