Regional Account Manager
Cozzini Bros.•Chicago, IN
•Remote
About The Position
The Regional Account Manager (RAM) will be accountable for the customer service, retention and growth of Cozzini Bros. national customers. The RAM will be responsible for building multi-level relationships within key customer operations, safety procurement, and finance teams, executing business reviews, adding additional contractual product classes at the corporate level, negotiating and executing proactive contract renewals and executing reactive retention exercises.
Requirements
- Bachelor’s degree in business, sales or related field
- 3-5 years’ experience working in Strategic Account Management
- Strong Negotiation skills with the ability to efficiently handle difficult conversations
- Strong Project Management skills with the ability to prioritize workload with multiple competing deadlines
- Strong Microsoft Office skills including Word, advanced Excel and PowerPoint
- Strong Salesforce.com skills
- Excellent communication skills, both written and verbal
- Extreme attention to detail
- High ethical standards and ability to maintain confidentiality
- Excellent critical thinking and problem-solving skills
- Responds promptly to requests for service and assistance. Understands the need for excellent service to all customers and co workers
- Meets commitments, is punctual and accepts responsibility for own actions
- Treats people with respect and contributes to building a positive team spirit
- Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback
Responsibilities
- Retain and grow annual volume of Cozzini’s managed accounts
- Develop and maintain proficiency in Cozzini services, products and systems
- Works collaboratively with the Sr. Director of Managed Accounts, Vice President of National Accounts and Marketing, the CRO, and the field operations team in all aspects of customer strategy
- Records all customer interactions in Salesforce
- Build and execute a structured call/contact strategy
- Build and maintain a central database of key customer information including but not limited to contract expiration dates, price increase protocol, ability for corporate sites to add/delete/alter products, pricing and frequency
- Proactively initiate and execute favorable contract renewals including but not limited to price increases, GPO coordination, billing & payment processes and additional product/service offerings
- Fully manage and execute day-to-day and ad hoc customer inquiries and projects including but not limited to inventory and service adjustments
- Execute a collaborative process for constructing, executing and maintaining a Business Review process
- Collaborate with Business Development Directors and Regional Business Development Managers during the on-boarding and implementation of new agreements that will be added to the RAM book of business
- Seeks out and maintains knowledge of cutting-edge practices in the marketplace and best practices in strategic account retention and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
