Region Operations Specialist

Mazda•Oakbrook Terrace, IL

4d•Onsite

About The Position

Provides day-to-day support to the regional field operations team and manages dealer-facing regional administrative functions. This includes DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, Vehicle Incentives, and Aftersales Operations. The role involves answering dealer inquiries regarding policies, procedures, and processes, such as warranty questions, labor rate, and parts markup increases, while delivering exceptional service to the Mazda dealer network. The position collaborates with region leadership and the field team to identify opportunities for optimizing dealer performance, spearheads program administration, analyzes and reports on key metrics, manages the department budget, and ensures effective communication between management, field, and dealers. Key responsibilities include communication support (30%), performance management (30%), project management (30%), and budget management (10%).

Requirements

Bachelor’s degree in Business, Marketing, Finance or related field, or equivalent combination of education, training and work experience.
Prior work experience in a customer-facing role or internship preferred.
Experience in a sales-related role using a consultative approach.
Analytical and problem-solving skills with the ability to identify problems and/or cause-effect relationships, secure relevant information, identify possible root causes, and develop/implement corrective actions.
Well-balanced interpersonal skills; ability to clearly and effectively communicate orally and in writing, using good grammatical form, in general correspondence and on technical issues.
Ability to establish and maintain effective working relationships with all levels of management, dealers, field staff, corporate staff, and vendors.
Ability to consistently maintain a professional and respectful demeanor/attitude.
Ability to work effectively with team/work group, as well as with other departments and/or outside contractors/clients/vendors.
Ability to consistently adhere to MNAO’s policies and procedures and be a positive example for others by demonstrating the Company’s core competencies.
Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, and Outlook) and computer literacy with spreadsheets, word processing, and business systems.
Critical thinking, attention to details, accuracy, and data integrity.
Strong organizational skills and the ability to prioritize tasks.
Self-motivated and capable of working with minimal supervision and/or direction.
Satisfactory driving record as determined by the Company.
Current, valid State driver's license.

Nice To Haves

Understanding of automotive mechanics and industry terminology.
Experience with an automotive OEM in a corporate, region, or field role with understanding of an OEM/dealership relationship.
Automotive or relevant industry experience in fixed operations, i.e., experience in a service or parts related role working for a repair shop, parts store, parts or accessories supplier, etc.

Responsibilities

Provide day-to-day support to the regional field operations team.
Manage dealer-facing regional administrative functions, including DDO/Inventory/Vehicle logistics, MBEP/MCVP/ABP, Vehicle Incentives, and Aftersales Operations.
Answer dealer inquiries on policies, procedures, and processes, including warranty questions, labor rate, and parts markup increases.
Collaborate with region leadership and field team to identify opportunities to optimize dealer performance.
Spearhead program administration.
Analyze and report on key metrics.
Manage department budget.
Ensure effective communications between management, field, and dealers.
Develop regular Region to Dealer communications for assigned areas (Aftersales, Incentives, Sales Planning, Parts Sales, or Mazda Program Generalist), managing messaging, timing, activities, and administration.
Develop regular Region to Field communications regarding out-of-line conditions and recommended actions.
Monitor and manage the performance of Regional Operations initiatives focused on dealer performance and business planning.
Integrate and support national, regional, and district plans and initiatives.
Assist with annual, quarterly, and monthly regional projects.
Establish and maintain ad hoc analysis, tracking, and reporting of project progress, completion, and review.
Incorporate BO data into actionable information (Excel, PowerPoint, etc.), develop presentations, and present findings.
Act as a region champion for Business Objects/Oracle software tools.
Lead regional research efforts, data analysis, and dissemination.
Monitor, track, and reconcile department budgets.
Assist Department Manager with budget analysis as needed.