Region Online Sales Manager (San Ramon)

D.R. Horton • San Ramon, CA

6d • $95,000 - $120,000 • Onsite

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Region Online Sales Manager. This role will oversee the region’s Online Sales Concierges (OSCs), providing training, motivation, and support. The manager will be responsible for compliance and adherence to region/division procedures, specializing in Customer Relationship Management (CRM) and converting online leads to onsite traffic and sales.

Requirements

• Associate degree from a two-year college or technical school
• Five years of related experience and/or training
• Strong customer service skills
• Possess exceptional interpersonal, written and verbal communication skills
• Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
• Specific vision abilities required by this job include close vision and peripheral vision

Nice To Haves

• Licensing requirements vary by state
• Ability to multi-task and attention to detail

Responsibilities

• Manage OSCs that support the divisions in the region
• Support the Division Vice President of Sales and Sales Managers with hiring, training and managing day-to-day operations of the OSC Team
• Oversee and direct the workflow of the OSC Team
• Develop new lead generation capabilities to increase OSC leads
• Educate OSC Team members in available communities, product, amenities and other features
• Ensure team members have current knowledge of all internal policies and procedures
• Create, update and roll out OSC processes
• Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities
• Convert qualified leads into office appointments with onsite Sales Representatives
• Provide weekly reports to region management regarding online traffic and scheduled appointments
• Manage additional reporting, analytics and insight on performance
• Shop division OSCs to evaluate performance
• Participate in region/division marketing meetings to maintain current knowledge of potential and future sales opportunities
• Maintain up-to-date knowledge with trends in the homebuilding industry
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to travel

Benefits

• Annual salary range of $95,000 - $120,000 depending on experience, plus bonus potential
• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree