Reg/Sched Rep (Weekend Package)

Clarke County Hospital•Osceola, IA

7d•Onsite

About The Position

This role involves a combination of customer service and registration/scheduling duties within a healthcare setting. The primary focus is on providing excellent patient care, managing patient information accurately, and ensuring efficient scheduling of appointments and procedures. The position requires strong communication skills, attention to detail, and the ability to handle financial aspects of patient care.

Requirements

Proficiency in using AIDET and Take Not Tell tools.
Ability to answer and transfer telephone calls clearly, calmly, and professionally.
Skill in screening calls by urgency and routing them promptly and accurately.
Experience in gathering, verifying, and entering demographic and insurance information into an electronic health record.
Capability to schedule, preregister, cancel, and reschedule tests and procedures.
Understanding of medical necessity and patient/department/practitioner needs in scheduling.
Ability to ensure patients/guardians understand and sign required forms.
Experience in receiving, transcribing, scheduling, and scanning practitioner orders.
Knowledge of entering reasons for tests/procedures for medical necessity.
Proficiency in verifying insurance benefits via phone, fax, or internet.
Ability to educate patients/guarantors on insurance benefits and payment arrangements.
Experience in collecting payments, issuing receipts, and reconciling daily receivable activity.
Skill in obtaining patient information from other practitioner offices for scheduling.
Ability to coordinate scheduled exams with external companies.
Experience in communicating and coordinating services with internal and external staff.
Ability to assist in the orientation and training of new employees.
Experience in conducting audits of scheduling systems.
Ability to participate in developing plans for new procedures and processes.
Proficiency in reviewing and maintaining computer master files (patient data, guarantor, physician, insurance).
Ability to maintain required records, reports, and statistics.
Demonstrated creative and critical thinking skills.
Focus on high customer satisfaction.
Maintain regular and consistent attendance.
Participate in meetings and educational activities.
Team player, willing to be flexible and open to others' ideas.
High degree of accuracy and ability to recognize and correct discrepancies.
Proactive mindset towards the job.
Ability to observe opportunities for improvement, formulate ideas, communicate them, and implement changes.
Completion of all annual education and competency requirements.
Adherence to hospital and department policies, procedures, and guidelines.
Ability to report conduct that is known or suspected to be illegal or in violation of policies.
Willingness to bring compliance questions or concerns to management's attention.

Responsibilities

Greet and direct patients, visitors, and sales representatives using AIDET and Take Not Tell tools.
Answer and transfer telephone calls in a clear, calm, and professional manner.
Screen calls by urgency and route them promptly, accurately, and professionally.
Receive and interview patients or responsible individuals to gather, verify, and enter demographic and insurance information into the electronic health record.
Schedule, preregister, cancel, and reschedule tests and procedures for clinics and the hospital.
Coordinate scheduling of tests and procedures to meet medical necessity, patient, department, and practitioner needs.
Ensure patients or guardians understand and sign consent, insurance, and other required forms.
Receive, transcribe, schedule, and scan practitioner orders into the electronic record daily.
Enter the reason for tests/procedures to meet medical necessity and refer to UR for prior authorization if needed.
Verify insurance benefits with insurance companies via phone, fax, or internet and document verification in patient records.
Educate patients/guarantors regarding insurance benefits and make arrangements for payment of co-pays, co-insurance, and/or deductibles.
Assist with financial counseling for self-pays.
Collect payments, issue receipts, and reconcile daily receivable activity.
Obtain patient information from other practitioner offices for scheduling and assign time for exams.
Coordinate scheduled exams with mobile and contracted companies.
Educate outside practitioners and office staff on ordering outpatient services.
Compile and distribute information regarding personal, insurance, and financial status.
Provide appropriate forms to billing and other departments.
Communicate and coordinate services with internal departments and internal/external practitioner office staff.
Assist in the orientation and training of new employees.
Conduct audits of the scheduling system to ensure standards are met.
Participate in developing plans to implement new procedures and processes.
Review and maintain appropriate computer master files: patient master data, guarantor, physician, and insurance.
Maintain all required records, reports, and statistics.
Demonstrate creative and critical thinking skills.
Focus daily work toward high customer satisfaction, meeting or exceeding customer expectations.
Maintain regular and consistent attendance.
Participate in departmental, organizational, and mandatory meetings and educational activities.
Actively participate in team-oriented decision-making.
Demonstrate a high degree of accuracy and ability to recognize and correct discrepancies.
Develop a proactive mindset, observe opportunities for improvement, formulate ideas, communicate them, and implement changes.
Complete all annual education and competency requirements.
Adhere to Clarke County Hospital Standards of Behaviors, hospital and department policies, and guidelines for infection control, quality assurance, compliance, and safety.
Report conduct known or suspected to be illegal or in violation of organizational policies.
Bring any questions or concerns regarding compliance to the immediate attention of the manager.