Reg E Specialist

TEKsystems•Spokane, WA

10d•$20 - $26•Remote

About The Position

Analyze and resolve claims while ensuring compliance with Regulation E, MasterCard, and ATM network timelines. Assist staff with processing requirements to ensure timely and accurate resolution, while meeting client service expectations. Responsible for processing adjustments to client accounts ensuring they are completed within required timeframes. Responsible for picking up, sorting, posting, and delivering USPS, UPS, and FedEx packages through WW Distribution. Responsible for carrying out specialized research to resolve disputes, including but not limited to, communicating with internal and external clients on more complex issues. Responsible for posting information to various databases, making financial adjustments to client accounts, and producing correspondence to clients, merchants, and network affiliates. Maintain a thorough knowledge of assigned operations and compliance regulations while using analytical and technical skills to perform work effectively. Participate in training and cross-training. Responsible for complying with policies, procedures, security requirements, and government regulations.

Requirements

H.S. Diploma: required (an equivalent combination of education and experience may be considered)
0 to 2 years of experience in financial service, including knowledge of fraud investigation processes and regulations required
Ability to work independently as well as in a team environment.
Ability to assess work priorities in order to simultaneously manage critical and deadline-driven projects.
Possess excellent verbal and written business communication skills.
Effective time management and problem resolution skills.
Proven analytical ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations, and draw valid conclusions.
Ability to analyze and interpret governmental regulations and procedures.
Demonstrated ability to write routine reports and correspondence.
Proficient with advanced aspects of Microsoft Office.
Able to quickly learn and adapt to new technologies.
Knowledge of federal and state laws and regulations relative to electronic transactions and operations.

Responsibilities

Analyze and resolve claims while ensuring compliance with Regulation E, MasterCard, and ATM network timelines.
Assist staff with processing requirements to ensure timely and accurate resolution, while meeting client service expectations.
Process adjustments to client accounts ensuring they are completed within required timeframes.
Pick up, sort, post, and deliver USPS, UPS, and FedEx packages through WW Distribution.
Carry out specialized research to resolve disputes, including but not limited to, communicating with internal and external clients on more complex issues.
Post information to various databases, make financial adjustments to client accounts, and produce correspondence to clients, merchants, and network affiliates.
Maintain a thorough knowledge of assigned operations and compliance regulations while using analytical and technical skills to perform work effectively.
Participate in training and cross-training.
Comply with policies, procedures, security requirements, and government regulations.