About The Position

Easy Ice is a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! The Refurb Technician III is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Refurb Technician III is responsible for the refurbishment and repair activities on ice machines. This position works closely with other Refurb Technicians and the Technical Services team and is responsible for the mentoring and training of less experienced technicians. This role is critical in ensuring the optimal functionality of our equipment to meet our customers’ service requirements while operating with proficiency. The ideal candidate will possess a keen attention to detail, a commitment to maintaining equipment in good working order, and a willingness to learn and grow within the field of ice machine repair and maintenance. The Refurb Technician III is dedicated to driving service success that not only enhances customer satisfaction but also maximizes customer retention through reliable and responsive service. The Refurb Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations.

Requirements

  • 5+ years of experience in related field, ice machine experience preferred
  • EPA 608 Certification
  • Excellent organizational skills
  • Reliable and Energetic
  • Problem solving
  • Ability to think on one’s feet and learn rapidly without a great deal of supervision
  • Entrepreneurial, and solution driven
  • Flexible with performance, and time-sensitive expectations
  • Must be disciplined, self-motivated, and able to meet team goals
  • Able to work as a team member as well as independently
  • Must have reliable transportation
  • Basic computer skills (MS Word, Excel, Outlook)

Nice To Haves

  • A degree in a technical, HVAC, or related program is preferred, but not required.

Responsibilities

  • Ensure Refurb and Repair work is completed to Easy Ice standards and properly documented
  • Responsible for identifying equipment to scrap
  • Mentor and train less experience Refurb Technicians
  • May coordinate the tasks of Refurb technicians
  • Ensure warehouse meets standards required by law
  • May be responsible for part ordering and inventories
  • Perform other duties as assigned or requested
  • Maintain positive office atmosphere/environment
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce

Benefits

  • Competitive pay
  • Excellent Medical/Dental/Vision/Group Life
  • 401k Company Match
  • PTO and Holiday Pay
  • Fitness Membership Reimbursement
  • Hands on experience that promotes a growth-oriented culture
  • Personal growth opportunities which encourages employees to “think outside the box”
  • Challenging and meaningful work that fosters learning and development
  • Fun fast-paced company culture and work environment
  • Collaborative team environment to support and mentor each other
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