Refund Specialist

Oak Harbor Freight Lines•Auburn, WA

3d•Onsite

About The Position

Join the Oak Harbor Freight Lines family, where success and tradition meet in a regional trucking story spanning over a century. With 110 years and counting of dedicated service across Washington, Oregon, Idaho, Nevada, Utah, Arizona, and California, we are more than just a company – we are a legacy. We are on the lookout for individuals who are ready to drive their careers forward as part of our team. Are you ready to be a part of our journey? Ensure Oak Harbor payments are properly applied to accounts, and all refunds are issued in accordance with Company and all State, Federal requirements.

Requirements

2+ years collections and/or customer service in a business accounts receivable environment preferred.
Demonstrated success in tracking, documenting, and issuing payments to the correct parties.
Strong knowledge of MS office tools and AS 400 preferred.
Ability to successfully complete typing test of 50 WPM and 10-key test of 210 KPM.
Excellent interpersonal skills, and ability to interact and resolve problems by telephone.
Experience interacting successfully with customers at all levels in an organization (executive/owner, accounting, shipping, etc.)
Demonstrated ability to be tenacious when dealing with customers.
HS Diploma.

Nice To Haves

Associate degree or equivalent experience preferred.

Responsibilities

Audit shipments, billing, and payment records to validate refund eligibility and ensure accuracy.
Review, reconcile, and resolve discrepancies in applied payments and overpayments.
Process refunds, credits, and overcharge claims in compliance with company policies and regulatory requirements.
Manage assigned accounts, including credit balances and timely resolution of refund requests.
Document audit findings, decisions, and customer interactions to support internal controls and inquiries.
Collaborate with Cash Application and cross-functional teams to resolve issues and improve payment accuracy.
Identify trends or process gaps and recommend improvements to reduce errors, ensure compliance, and mitigate financial risk.
Other duties as assigned.