Refund Specialist

State Teachers Retirement System of Ohio•Columbus, OH

1d•Onsite

About The Position

STRS Ohio, STRS STRS Ohio is seeking a Refund Specialist to join the Finance/Employer Reporting team. Established in 1920 and serving Ohio’s educators, STRS Ohio is one of the nation’s largest retirement systems, serving nearly 550,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.3 billion as of June 30, 2025, in assets and paying more than $7 billion in benefits annually. STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team.

Requirements

High school diploma or equivalent required.
Ability to work with and preserve confidential information required.
Above-average oral and written communication and relationship skills.
Interpersonal skills necessary to deal effectively and courteously with internal and external contacts required.
Above-average organizational skills and a high degree of accuracy and attention to detail required.
Proven ability to operate Microsoft Office programs and standard office equipment required.
Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required.
Excellent work record of attendance, punctuality and the ability to maintain a flexible work schedule to meet business needs.
Applicants must be authorized to work in the United States without the need for visa sponsorship.

Nice To Haves

Associate's degree in business, accounting or finance or substantial college-level course work preferred.
One to three years relevant experience preferred.
Experience in tax or pension plans preferred.

Responsibilities

Respond to member inquiries, in writing and over the telephone, regarding member account withdrawals.
Process requests for refund applications from members.
Process completed refund applications; input and review applicable data and prepare the account for proper disbursement.
Follow up with members as needed.
Review employer certification of current year contributions and service credit; follow-up with employers as necessary.
Verify refund or membership status with School Employees Retirement System (SERS) and Ohio Public Employees Retirement System (OPERS) when applicable.
Assist in other areas of finance department as requested.