Refund Clerk (Hybrid in Austin, TX)

Radiology Partners • Austin, TX

1d • Hybrid

About The Position

Radiology Partners is a leading radiology practice in the U.S., serving hospitals and healthcare facilities nationwide. As a physician-led and physician-owned practice, our mission is to transform radiology through innovation in clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. We utilize a proven healthcare services model to provide consistent, high-quality patient care and deliver enhanced value to the healthcare providers we serve. This position involves reviewing, researching, and resolving credit balance and refund requests across multiple practices, ensuring compliance with payor contracts and timely filing guidelines. The role also includes processing and posting refunds, managing returned checks, exporting refund check registers, and completing quarterly escheatment and vendor credit balance reports. Additionally, the Refund Clerk will scan and maintain refund documentation, troubleshoot office equipment, assist with departmental operations, and perform other duties as assigned, including lifting up to 40 lbs when required.

Requirements

• High School diploma or GED required.
• Minimum of three years of relevant experience.
• In-depth knowledge of Medicare, Medicaid, and commercial payer reimbursement policies and procedures.
• Strong communication, critical thinking, problem-solving, and analytical skills with a solution-oriented mindset.
• Ability to work collaboratively in a team environment.
• Ability to manage confidential information professionally.
• Highly organized and detail-oriented.
• Ability to prioritize and perform effectively in a fast-paced environment.

Responsibilities

• Review, research, and resolve credit balance and refund requests across multiple practices.
• Ensure compliance with payor contracts and timely filing guidelines.
• Process and post refunds, including printing refund checks.
• Review refund postings and handle returned checks for proper resolution.
• Export refund check registers.
• Complete quarterly escheatment and vendor credit balance reports for accounting and compliance purposes.
• Scan and maintain refund documentation within the document management system.
• Troubleshoot office equipment as needed.
• Assist with departmental operations.
• Perform additional duties as required.
• Lift up to 40 lbs when required.

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews
• Career Growth Opportunities
• Generous PTO Plans
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED