Refugee Social Adjustment Case Manager (Nashville)
About The Position
The Refugee Social Adjustment Case Manager provides medical/extended case management and public benefits education/assistance to qualified refugee & immigrants who have resided in the US less than 5 years. This includes extended case management for newly arrived refugee clients with services like home, health, and crisis management. In addition, the Refugee Social Adjustment Case Manager coordinates with other refugee services within and outside the agency to address barriers faced in accessing mainstream services. The Case Manager prioritizes providing individualized health education and assisting refugee & immigrant clients in accessing health care. The Social adjustment case manager coordinates, schedules, educates, and transports clients to needed appointments and advocates for them in different settings. The Refugee Social Adjustment Case Manager provides services to refugees, asylees, and immigrants at any point in their journey to help them become socially integrated and culturally acclimated in their new communities.
Requirements
- Two years of previous direct work experience in a culturally diverse environment or an equivalent combination of education and experience.
- Ability to organize multiple client-related activities
- Excellent oral and written communication skills in English
- Ability to balance the needs of the client and the employer
- Conviction about the capacity of people to grow and change
- Ability to set limits and maintain the helping role of the practitioner
- Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook
- Must have the ability to communicate with all persons in a culturally competent manner
- Must be sensitive to the service populations cultural and socioeconomic characteristics.
- Must own a personal multi-passenger vehicle, hold a valid Tennessee Driver’s License, have a good driving record, and have appropriate personal auto insurance
Nice To Haves
- Bachelor’s degree in a social service or similar field
- minimum of two years of previous direct work experience in a culturally diverse environment, or an equivalent combination of education and experience
- Knowledge of immigration issues
- Experience with human services programs
- Reads, writes, and speaks a relevant foreign language
Responsibilities
- Ensures that all services needed by the client are scheduled, provided, and documented in the file according to grant requirements
- Networks and develops personal contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively.
- Uses contacts and networking to create and maintain a database of client services to supplement those that Inspiritus provides
- Will provide health education and orientation to the American healthcare system to clients
- Produces work plans and case notes for each clients file and enters each clients social adjustment information into the appropriate state database
- Arranges client appointments and provides schedules to clients and other individuals who may be assisting the clients (e.g., Inspiritus case managers, interpreters, volunteers, etc.)
- Provides ongoing orientation about issues such as tenants’ rights, how to care for a rented apartment, and how to understand a new city, new culture, and new society
- Refers clients to other programs as needed such as Economic Empowerment, Intensive Case management, Afterschool, Refugee Career Pathways
- Must meet quantitative social adjustment service goals that are periodically assigned by supervisor to ensure successful completion of the state contract
- Must complete all database back pages, work plans, and case notes in the same week in which any service is billed on the state database service log
- Keeps Client Services Manager apprised of difficult cases
- Serves as interpreter when language skills are applicable for case services.
- Maintains personal and professional boundaries in the performance of the job
- Forges mutually respectful partnerships with clients, co-workers, and employers
- Participates in Inspiritus functions and public relations activities
- Participates in in-service training and conferences related to the programs
- Conforms with and abides by all regulations, policies, work procedures and instructions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
