Refugee Resettlement Program Manager -SAS + PC Programs (35447)

RAICES•San Antonio, TX

20h•$59,533 - $71,085•Hybrid

About The Position

The Refugee Resettlement Program Manager is responsible for staff management and strategic program management of RAICES’ refugee resettlement services. This position is Union eligible. This position is grant-funded. If there is a substantial reduction in funding or funding ceases, the position may be terminated and/or subject to applicable CBA requirements.

Requirements

BSW or a Bachelor’s Degree in relevant field or four years of resettlement experience
3+ years of experience working with the U.S. Refugee Admissions Program
2+ years of experience in direct service provision
2+ years of project management and/or staff supervision experience.
2+ Experience with Reception and Placement, Matching Grant, Refugee Cash Assistance and related post-arrival services for refugees
2+ Experience in direct service provision to asylees, refugees or other vulnerable populations
Must demonstrate behavior that aligns with RAICES’ mission, vision, and values – Empowerment, Excellence, Compassion, Inclusion and being Proactive
Excellent cross-cultural communication with the ability to work in a multicultural setting with patience and compassion with diverse individuals
Able to establish and maintain professional boundaries with staff and clients
Proficient in Microsoft Office Suite, Google Suite and the ability to learn and adapt multiple databases

Nice To Haves

4-5 years U.S. Refugee Admissions Program
4-5 year experience providing direct services to immigrant and refugee populations and with survivors of trauma or other vulnerable populations
2+ years Experience with Federal grant reporting
2+ Knowledge of trauma-informed practices and strength based case management

Responsibilities

Serves as the primary leader for all managed programs with the Refugee Resettlement Program
Supervises the delivery of all Reception and Placement (R&P) services, Matching Grant (MG) services, Refugee Cash Assistance (RCA) services and Refugee Medical Assistance (RMA) services
Ensures compliance with performance standards and grant requirements, with guidance from the Resettlement Director
Writes reports, conducts analysis of findings and follows up on recommendations
Prepares a monitoring and evaluation report to ensure goals are met
Identifies and implements actions to improve program goal attainment as necessary
Leads ongoing quality assurance efforts to ensure compliance with federal, state, and local guidelines
Oversees data tracking and program evaluation tools to monitor program outputs and outcomes
Maintains current and up to date knowledge of US Resettlement Program
Supports the Director to recruit resettlement staff
Conducts intensive initial and ongoing training for staff in all aspects of program
Conducts performance evaluations to ensure staff and programmatic goals are met
Leads staff meetings
Supports the Director in staff development and empowerment training opportunities
Works closely with staff to address self-care needs and staff personal and interpersonal boundaries
Submits a yearly program evaluation report to the Program Director
Other duties as assigned