Refugee Intake Specialist (Internal Applicants Only)

Jewish Family and Community Services of Pittsburgh•Pittsburgh, PA

2d•Onsite

About The Position

JFCS Pittsburgh has been a leader in human services since 1937, combining compassion, innovation, and a commitment to dignity and justice. They partner with individuals and communities to navigate life's challenges, serving job seekers, refugees and immigrants, individuals with disabilities, those facing food insecurity, people seeking mental health support, youth, and older adults. JFCS aims to empower every person to reach their full potential through meaningful support and compassionate care. The organization fosters a team of passionate problem-solvers and strategic thinkers who are dedicated to improving support delivery. Creativity, compassion, and immediate community impact are core values at JFCS, making it a place where work sparks purpose, connection, and meaningful change.

Requirements

Bachelor’s Degree in social service, education, or related field
Experience in refugee or immigrant social services preferred
Bilingual a plus (especially in Arabic, Haitian Creole, Russian, Spanish, Swahili, or Ukrainian)
Excellent organizational and communication skills as well as ability to work under strict deadlines
Ability to work as part of a team, including with case workers, employment developers, interpreters and others
Sensitive to cultural differences of clients and staff from diverse backgrounds
Reliable transportation required
Able to work flexible hours.

Nice To Haves

Comfortability using interpretation services, as needed.

Responsibilities

Conduct intake and enrollment for new clients in a timely manner and consistent with funding and program requirements.
Monitor client activity participation through weekly tracking and data entry.
Assist with follow up of employed clients at specific times (ex. 30, 60, 90 days) to track retention progress.
Responsible for completion of semi-annual Family Self-Sufficiency Plan (FSSP) check-ups for all clients.
Assist with the completion of departmental and program reports on refugee employment outcomes.
Coordinate client assignments and case flows across the refugee employment team.
Troubleshoot issues related to client participation and record keeping across various programs.
Maintain accurate written and electronic records in accordance with funding and agency requirements.
Prepare case notes on all contacts with or on behalf of clients in a timely manner.
Participate in departmental staff meetings, training, and professional development opportunities.
Attend local, regional and national employment meetings and refugee resettlement conferences as needed.
Assume other related duties as assigned.