Refugee Health Coordinator, Limited Term - 2025837

World Relief•Chicago, IL

2d•Hybrid

About The Position

This position will be responsible for assisting refugees and immigrants to obtain their Initial Health Screening, establish a primary care provider, and help with follow up care. They will provide health education and orientation to the U.S. healthcare system through orientations with all newly arrived refugees and additional workshops. This position will work closely with the transportation volunteers and case managers to provide ongoing health coordination for clients with intensive medical needs, as well as provide other refugee case management support as needed. This is a limited-term position funded through a grant agreement until 6/30/2027 and contingent upon funding extension.

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Valid drivers license, access to reliable vehicle and ability to pass MVR standards
MS Office skills required
Ability/willingness to drive 15-passenger van
Ability to work occasional early mornings, evenings or weekends as necessary

Nice To Haves

Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
Ability to navigate the American health care system including Medicaid
Adaptable and possessing crisis management skills
Able to communicate well with limited English-speaking clients and with health care professionals
Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
Strong organizational skills and attention to detail
Highly self-motivated with strong follow-through and ability to work independently
Fluency in additional language such as Dari, Pashto, Arabic, Swahili, French, or Spanish strongly preferred

Responsibilities

Schedule health screening appointments for refugee clients within 30-90 days of arrival
Assist with transportation planning and provision, and connecting clients to public transportation
Ensure that follow-up immunizations are scheduled, and that barriers to care are addressed with the client
Ensure good communication with the health screening clinic and attend bi-monthly meetings to discuss collaboration and client coordination
Coordinate with health screening clinic to obtain referrals for follow-up appointments
Provide orientation of the U.S. health care system to new arrivals, including proper filling and following of prescription instructions, medical insurance, when to use primary care vs the emergency room
Provide referrals to community resources and other service providers, including assisting clients without health insurance in accessing free or low-cost healthcare when possible.
Coordinate with medical providers to equip clients to follow plan of care as directed
Assist clients in identifying a local primary care provider if necessary
Ensure clients have access to a local pharmacy and assist with initial filling of prescriptions
Promote the health of immigrants through coordination of health workshops and collaboration with local healthcare providers.
Work closely with internal department teams and external service providers to ensure comprehensive service provision, including other Resettlement team members
Assist clients with applying for, completing redeterminations for, and navigating health insurance and other public benefits
Help clients obtain important documents, IDs, and other necessary paperwork
Conduct regular client follow-ups as needed to check on well-being, include tracking client needs and following up on them until they are resolved.
Assist clients in applying for heat and energy assistance through LIHEAP (Low-Income Home Energy Assistance Program)
Take ownership of assigned cases or specific case management tasks when needed
Assist with program closures and required documentation
Maintain timely and accurate client files, case notes, and reporting records
Participate in case staffing and discuss client progress and barriers
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
Collaborate with volunteers and Volunteer Services staff to coordinate the work of volunteers engaging with clients
Other duties as assigned