Refugee Employment Services (RES) Operations Specialist

IRCO•Portland, OR

8d•Hybrid

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. The Refugee Employment Services (RES) Operations Specialist offers essential clerical and data management support to the RES Coordinator and the team. The Refugee Employment Services program delivers a range of comprehensive employment and training services, including reducing barriers to employment, job search assistance, placement, retention strategies, and career planning.

Requirements

English fluency required
Bachelor’s degree in relevant field
Minimum 2 years of office support experience
Professional customer service and telephone etiquette skills required
Ability to type 40 words per minute
Proficiency in Microsoft Office Suite including Word, Excel, Access, and Outlook.
Must be outgoing, personable, creative and excited to work in a multi-cultural, multi-lingual environment
Excellent writing and language skills
Must be able to communicate information and ideas in written and video format
Must be able to photocopy, scan, email, and organize files and materials
Must be able to compose and type reports, forms, organizational charts, spreadsheets, and related materials

Nice To Haves

bilingual in Somali, Dari, Ukrainian, Russian, Spanish, Arabic is preferred

Responsibilities

Track completion of the steps in the program from referral to case closure.
Ensure effective communication between team members and completion of assignments in a timely manner
Maintain accurate and up-to-date records in the Apricot360 database, including data entry and management
Review various immigration documents to determine program eligibility
Assign client cases to Workforce Specialists based on caseload distribution, language skills, and ethnicity
Track referral requests; maintain lists of received, pending, and assigned cases
Regularly communicate with workforce specialists and other internal and external case workers regarding client needs and case updates
Gather and compile professional-level correspondence and documentation, ensuring confidentiality where required
Maintain accurate records of participant activities, program outcomes, and compliance documentation
Verify that client data complies with organizational policies, funder, and other regulatory requirements
Compose and type correspondence, reports, forms, organizational charts, and spreadsheets for the leadership team and program partners; draft reports for the funders
Assist Program Coordinator in developing and updating program materials, forms, and resources to reflect changes and improvements
Perform various office and administrative tasks
Assist in scheduling meetings, appointments, or operational activities, ensuring all relevant parties are informed
Support the RES leadership in managing special projects as assigned, including tracking progress and reporting on outcomes
Adhere to IRCO and funder policies and procedures
Assist team members when necessary and perform other tasks as assigned