Refugee Case Manager (1865)

Lutheran Services Florida • Egypt Lake-Leto, FL

9d • Onsite

About The Position

Lutheran Services Florida (LSF) is seeking a talented Refugee Case Manager to provide trauma-informed case management, including intakes, assessments, services, and referrals, to assist refugee/entrant clients in achieving their goals. These goals encompass successful integration, gainful employment, and personal financial responsibility to meet basic needs such as food, clothing, housing, and personal health. The Case Manager-Refugee will monitor and evaluate client progress, adjusting service plans as necessary. If assigned to a residential facility, this is a direct care position.

Requirements

• Bachelor’s degree and two years of experience working in a refugee and immigrant social services environment.
• Proficiency in Microsoft Office applications
• Knowledge of community resources and ability to connect families to community services.
• Excellent verbal and written communication skills
• Critical assessment and analysis skills
• Ability to work and deal a diverse group of clients.
• Must be able to keep confidential information.
• Bilingual (Spanish/English) fluency is required
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must be able to pass FBI, and Child Abuse and Neglect Checks for every state in which they have resided in the last five years.
• Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance.

Responsibilities

• Provide comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations and/or social service providers.
• Recruit program participants through internal referrals and outreach to eligible individuals.
• Complete eligibility screenings for all participants recruited by or referred to the program.
• Conduct comprehensive intakes for all participants determined eligible for the program.
• Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
• Provide extended/enhanced cultural orientation workshops to program participants as needed.
• Guide program participants through referrals, providing follow up, check-ins and assistance, ensuring all services are linguistically and culturally appropriate.
• Screen for direct participant financial assistance eligibility in accordance with funder’s requirements for basic needs, direct assistance practice, facilitate disbursement and conduct all necessary follow-up and associated financial reporting.
• Maintain regular contact and positive rapport with all program participants.
• Collaborate closely with other LSF case managers to facilitate program enrollment of referred participants and coordinate services to dual-enrolled participants.
• Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship and more, as needed.
• Participate in community coordination, capacity building and partnership development activities in the service area.
• Complete case notes and required assessments in online database in a timely and consistent manner.
• Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
• Acquire comprehensive knowledge and thorough understanding of programmatic requirements.
• Attend internal and external resettlement agency workshops and trainings centered on trauma-informed case management, vulnerability support, community-based mental health support, economic self-sufficiency and more.
• Trains, supervises and supports program Interns and volunteers.
• Prepares reports as required.
• Performs other related duties as assigned.
• Position may focus on developing client employability skills and associated self-sufficiency plans, to include employment training workshops and orientations; career counseling, resume building and submission of employment applications; monitoring of client compliance with goals and objectives; and relationship building and outreach to area employers to facilitate placements.
• Position may focus on providing services to at-risk school age in the areas of academic and career counseling; serves as a liaison to school officials and districts.
• May enter all financial transactions of the client’s funds into the approved tracking system as well as accounting per procedures in a timely manner.
• May create and document check request vouchers for clients as is necessary.
• Completes inventory control data entry form, enters information in the database, and tags all the equipment and furniture regularly.
• Provides indirect supervision of program staff and provides training if necessary.
• Assists manager with various enforcement/compliance protocols, project management goal attainment.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level