RIS - CC-Refugee Case Manager

Catholic Diocese of Baton Rouge•Baton Rouge, LA

2d•Onsite

About The Position

Catholic Charities of the Diocese of Baton Rouge is seeking a full-time Spanish and English Fluent Refugee Case Manager (RCM) who is responsible for providing trauma informed, culturally sensitive case management services for ORR eligible refugees served under all refugee resettlement programs. The RCM will conduct comprehensive intake and assessments of client needs as well as develop, implement, monitor, and evaluate individual service plans to include goal attainment and outcome measures for each client. Promote a peaceful, healing environment by utilizing the principles and practices of trauma-informed care and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation. Participate in weekly case reviews and communicate regularly with Lead Case Manager. Link clients with appropriate community supports and provide advocacy to ensure goal attainment is achieved. This position requires Spanish/English fluency and maintaining external relationships and representing the agency to the public, as such it also requires a polished business-like demeanor and professional appearance, which excludes unnatural hair color, conspicuous body art and facial piercings.

Requirements

Bachelor’s degree in Social Work or other relevant degree
Fluency in English and Spanish is REQUIRED
Valid driver’s license and proof of vehicle insurance required
Completion of background checks such as driving record, criminal record, and sex offense registry, state and local police records, or national sources such as FBI and E-Verify as required by funding agencies or determined necessary by Catholic Charities and results must be satisfactory to CCDBR, its representatives, employees, or agents as an essential requirement of employment
Ability to work irregular hours and weekends on short notice is required
Ability to establish and positive and professional relationship with co-workers, participants, and visitors
Cultural sensitivity and the ability to relate well and effectively in a diverse workplace with a diverse client population is required
Ability to meet strict deadlines
Ability to think strategically and creatively problem solve
Excellent verbal and written communication skills
Exercises good judgment and ability to make difficult decisions when necessary

Nice To Haves

Equivalent experience may be considered in lieu of educational requirements
Experience working with refugees preferred
Knowledge of and experience working with refugee or immigrants preferred
Cross-cultural or international experience preferred
Excellent crisis intervention skills
Attention to detail and ability to balance multiple simultaneous responsibilities in a fast-paced environment
Operate Microsoft Office platform programs and ability to learn case management database systems

Responsibilities

Perform initial intake, assessment and eligibility determination
Ongoing culturally sensitive case management services
Data entry, file maintenance and reporting
Conduct comprehensive intake and assessments of client needs
Develop, implement, monitor, and evaluate individual service plans to include goal attainment and outcome measures for each client
Promote a peaceful, healing environment by utilizing the principles and practices of trauma-informed care and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation
Participate in weekly case reviews
Communicate regularly with Lead Case Manager
Link clients with appropriate community supports
Provide advocacy to ensure goal attainment is achieved
Maintain external relationships
Represent the agency to the public