Refrigeration Service Technician

Houchens Food Group•Bowling Green, KY

1d•Onsite

About The Position

Houchens Food Group (HFG), established in 1917, is 100% employee-owned with over 12,000 employees operating in 15 states. HFG is seeking to hire a skilled Refrigeration Service Technician to support our network of supermarkets and convenience stores. HFG is committed to operational excellence, innovation, and supporting the communities we serve. This role plays an important part in maintaining product integrity, reducing downtime, and supporting overall system performance. Join a stable, well-established company with a culture that values your expertise and recognizes the importance of skilled technicians! The Refrigeration Service Technician is a field-based role responsible for the maintenance, troubleshooting, and repair of commercial refrigeration systems across assigned locations. This position supports system reliability and store operations through timely service, preventative maintenance, and effective problem solving. This role works independently in the field while collaborating with supervisors, peers, and store teams and participates in on-call rotations and direct store support.

Requirements

High school diploma or equivalent required
EPA Section 608 Certification (Type II or Universal) required
Valid driver’s license required
Troubleshooting (mechanical, electrical, basic controls)
Experience with commercial refrigeration equipment and systems
Ability to work independently in a field environment
Familiarity with work order and asset management systems
Strong time management and organizational skills
Basic computer proficiency for reporting and documentation

Nice To Haves

2–5+ years of commercial refrigeration experience preferred

Responsibilities

Diagnose and repair refrigeration, electrical, and control system issues
Perform routine and non-routine service calls in a timely manner
Escalate complex issues to senior technicians or supervisors when needed
Support rack systems, case controls, and related components
Perform preventative and corrective maintenance on commercial refrigeration systems
Ensure proper system operation, temperature control, and product integrity
Identify potential issues and recommend corrective actions
Respond to emergency service calls and system failures
Complete service work across assigned locations with minimal supervision
Participate in on-call rotations and after-hours support
Maintain clear communication with store personnel and internal teams
Follow schedules and prioritize work based on operational needs
Accurately document work orders, labor, and refrigerant usage
Utilize company systems for service tracking and compliance
Maintain truck stock and manage parts usage effectively
Support identification of recurring equipment issues
Collaborate with other technicians to complete work efficiently
Support training efforts and share knowledge when appropriate
Follow established best practices and procedures
Assist with equipment installations, retrofits, and system upgrades
Support startup and basic commissioning activities
Work with vendors and internal teams as needed
Follow EPA, OSHA, and company safety standards
Maintain proper refrigerant handling and documentation practices
Follow all safety procedures and promote a safety-first culture