Reflection Manager (6-Month Contract)

Cogir Senior Living • Ottawa, ON

2d • CA$60,000 - CA$63,000 • Onsite

About The Position

Cogir Senior Living manages retirement residences across the country, offering independent living, assisted living, and memory care. For over 25 years, they have been dedicated to the happiness of retirees. They are seeking individuals with purpose and passion for life, looking for meaningful work that makes a real difference. The Reflections Manager is responsible for managing the overall memory care program/unit at the Retirement Residence to provide exceptional care and service to the residents. The focus of this role is providing quality services to residents and families that are aligned with the Company's memory care philosophy. The successful candidate will ensure the needs and requirements of each individual resident are met and that all care and services provided for are billed and labor aligned.

Requirements

• Minimum of three (3) years relevant experience with people with dementia
• One (1) year of leadership experience, preferably in a retirement residence.
• Strong leadership skills
• Ability to communicate the terms of residents’ contracts and services to front line staff
• Experience working in a unionized environment and managing under a collective agreement (where residence is unionized)
• Effective communication skills to respectfully and compassionately deal with employees, older adults and their families

Nice To Haves

• Recreation or Clinical background is recommended but not mandatory.

Responsibilities

• Support the completion of all resident assessments, develop service plans and arrange for regularly scheduled resident/family conferences.
• Work closely with the Management team to optimize occupancy and revenue opportunities within the Memory Care unit.
• Schedule and adjust staffing levels to ensure consistency with the program guidelines, the residence’s occupancy levels, the acuity of the residents and the services being purchased.
• Manage revenues and labor costs in line with annual budgets; monitor labor metrics such as overtime and take corrective action as required.
• Direct the planning and delivery of services and programs, including emergency response to achieve excellent and safe care to the resident.
• Direct and monitor the maintenance of communication records to ensure compliance with regulations and quality of service.
• Participate in Family Conferences, meet with the residents/families to plan and coordinate services and address any related concerns.
• Hire, orient, train, supervise and evaluate the performance of staff up to and including the use of performance management practices where required. Responsible for their direct reports which will include nurse and resident attendant with dotted lines to housekeeping and dietary aides that support the Memory Care unit.
• Monitor and review staff performance and compliance with all residence policies and procedures, including safety, safe working practices and resident care protocols.
• Comply with all relevant Provincial and Federal Acts and Regulations.
• Assist the Executive Director with budget preparation for the Memory Care unit.
• Establish and maintain relationships with key external agencies and support network stakeholders to facilitate quality services to residents and families.
• Collaboratively work with the management team to implement quality and safety plans, and achieve standards for high resident and staff satisfaction.
• Arrange the purchase of supplies and equipment required to provide efficient programming activities.
• Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity.
• Complete all other duties as assigned.

Benefits

• A healthy environment
• Inspiring leaders who set clear goals, acknowledge the efforts made and encourage internal advancement
• Benefits that reflect the needs of today
• Various options available to allow for a healthy work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed