Refill Support Specialist - Outpatient Medication Refill - Temporary - Bilingual (English/Spanish) Preferred
About The Position
Kern Medical is seeking a temporary Refill Support Specialist to perform routine duties in the outpatient clinic setting. This role acts as a liaison between providers and patients, handling medication and DME refill orders, updating EMR records, answering patient calls, and preparing necessary forms for referrals and authorizations. The specialist will also conduct initial patient screenings, prepare patients for exams, take vital signs, and maintain confidentiality and HIPAA requirements. This is a limited-benefits extra help position with a maximum duration of nine months. Health Benefits coverage may be offered.
Requirements
- One-year experience as a Pharmacy Technician or 2 years of experience as a Medical Assistant handling medication/physician orders in a busy medical environment
- Possession and maintenance of a current American Heart Association Healthcare Provider Basic Life Support (BLS) card
- Appointees not possessing the American Heart Association Responder or Provider Basic Life Support (BLS) card at time of hire must successfully complete appropriate training and qualify for the RQI Responder certification within 60 days of employment
- Knowledge of a variety of techniques, methods, procedures, and equipment utilized in patient care; medical terminology and metric measurement
- Knowledge of non-professional pharmacy practices for inpatient and ambulatory care; restrictive nature of medications and controlled substances
- Ability to utilize patient care techniques, methods, procedures, and equipment
- Ability to maintain effective relations with medical staff and the public
- Ability to follow written and oral instructions
- Ability to react competently in emergency situations
- Ability to take patients vitals
- Ability to read and record medical terminology and metric measurement
- Ability to maintain medical records
- Ability to read and understand prescriptions and chart orders for medications and related information
- Ability to perform mathematical calculations for reducing bulk medications
- Ability to operate a computer
- Ability to work with health professionals and patients
- Ability to understand and follow oral and written instructions
Nice To Haves
- Bilingual (English/Spanish) Preferred
- Current and unrestricted registration by the California Board of Pharmacy as a Pharmacy Technician preferred
- Basic Dysrhythmia certification
Responsibilities
- Acts as liaison between provider and patient
- Refills physician's medication and/or DME orders for refills or new prescriptions; performs manual filing functions
- Update EMR records with physicians’ orders and patient information accurately and timely
- Answers incoming telephone calls, documents all telephone encounters in the medical record
- Prepares and processes necessary forms for referrals, eligibility and prior authorization for medication and DME
- Conduct initial patient screening as assigned; Escorts patients to exam rooms; prepares patients for exam and treatment; takes and records vital signs and other necessary measurements; records chief complaint and allergies
- Maintain confidentiality and HIPAA requirements
- Perform EKG’s as needed
- Performs other related duties as required
Benefits
- Health Benefits coverage may be offered
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
