Referrals Specialist- Medical Assistant
About The Position
Western NC Community Health Services (WNCCHS) is a non-profit, Federally Qualified Community Health Center (FQHC) providing patient-centered, team-based primary care to residents of Western North Carolina. We are seeking a Referrals Specialist (RS) with excellent customer service skills. The RS will work collaboratively with physicians, nurses, case managers, and other departments to coordinate continuity of care between providers and community specialists. The Referrals Specialist brings clinical knowledge to referral management and is responsible for receiving, processing, and following up on all medical referral requests for diagnostic testing, medical specialists, and other providers. This is an in-person role at Minnie Jones Health Center (MJHC) located at 257 Biltmore Avenue Asheville, NC 28801. MJHC operates during daytime hours, Monday through Friday, from 8 am to 6 pm, meaning staff are not required to work evenings, nights, weekends, or observed WNCCHS holidays.
Requirements
- Medical Assistant experience required
- One-year medical office operations experience required
- Able to multitask, work under pressure and meet deadlines
- Excellent communication skills
- Ability to work independently and as a team member
- Attention to detail
Nice To Haves
- Bilingual (English/Spanish or English/ Russian/ Ukrainian) candidates, preferred
- Previous experience in referral management, preferred
- Familiarity with role of FQHCs in the community, preferred
Responsibilities
- Receiving, processing, and following up on all medical referral requests for diagnostic testing, medical specialists, and other providers.
- Collaborating with physicians, nurses, case managers, and other departments to coordinate continuity of care between providers and community specialists.
Benefits
- Competitive health plans for employees and dependents including medical, dental, vision, and telehealth
- Up to Two (2) Floating Holidays
- Up to Eleven (11) Paid Holidays
- Biweekly Accrued PTO (156 hours 1st yr based on 40 hr work wk)
- No weekends, or holiday work required
- 403(b) Retirement Savings with Match
- Employer Paid Life Insurance
- Monthly Staff Meetings and Training
- Relias Learning Management System (LMS)
- Continued Medical Education (CME) & Continuing Education (CEU)
- Epic Electronic Health Records (EHR) platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
