Referrals Coordinator

Community Health Center of Franklin County Inc • Orange, MA

18h • $19 - $24 • Hybrid

About The Position

Responsible for generating and processing referrals for specialist care and specialized testing.

Requirements

• Strong commitment to CHCFC Mission.
• Strong interpersonal and communication skills.
• Ability to work with a diverse population and sensitivity to low-income populations.
• High school diploma or equivalent
• Word processing and experience with computerized medical billing and insurance verification.

Nice To Haves

• associate’s degree or advanced training in office management preferred
• 3 to 5 years of medical office experience preferred

Responsibilities

• Processes all generated referral orders in a timely manner, per health center policy
• Maintains documentation of approved referral status in an organized filing system in order to easily retrieve and verify for CHCFC patients, specialists or insurance organizations.
• Creates and submits necessary documentation for appeals for referral services as required.
• Provides training to all personnel on any new requirements for accessing necessary testing, referrals in order to provide quality patient care.
• Confers as needed with Operations managers, staff leads and provider staff to identify problems and opportunities for improvement in referral operations and assure coordinated, smooth operations between these two departments.
• Confers with designated personnel of individual insurance plans to clarify any information needed to generate referrals properly and efficiently and trains appropriate staff as needed.
• Advises patients on procedures, policies and questions relating to referrals and insurance requirements; refers patients to appropriate personnel as needed if unable to resolve issues.
• Follows up on overdue open referral orders to determine outcome of referral and documentation of any necessary information.
• Assists in orienting all new clinical personnel to the referrals department policies and procedures.
• Performs other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED