Referrals Coordinator

Medcan • Toronto, ON

7d • CA$41,830 - CA$57,516 • Hybrid

About The Position

Medcan is seeking a passionate and dynamic Referrals Coordinator to join their team. This role focuses on coordinating follow-up care from appointments, working closely with Physicians and Nurses to manage client care, and ensuring exceptional service delivery. The primary interaction with patients is through the telephone or email, with no face-to-face contact. This position is ideal for candidates who thrive in a changing environment, possess excellent organizational skills, a strong attention to detail, the ability to prioritize tasks, and experience working with multi-disciplinary teams.

Requirements

• Prior experience in a medical administrative or client service position working with outbound medical referrals
• Excellent written, verbal and electronic communication skills
• Proficient in Outlook
• Exceptional client service skills
• Sound knowledge of medical terminology

Nice To Haves

• Experience in a Medical Office position is an asset
• Medical Office Administration diploma is a plus
• Experience with Accuro EMR and Salesforce is a plus

Responsibilities

• Coordinate follow up care from appointments
• Work with Physicians and Nurses in managing client care
• Respond to all communications including e-mails and phone calls in a timely manner
• Coordinate with other staff to ensure exceptional delivery of service
• Answer patient calls from assigned phone queues
• Perform other administrative functions including faxing, printing, scanning and mailing to patients and other health care providers and facilities

Benefits

• The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree