Referrals Clerk

Steinberg Diagnostic Medical Imaging•Las Vegas, NV

4d•Onsite

About The Position

This position checks referrals for accuracy and completion. Input the information received by doctor’s offices into computer system. Will interact with patients, physicians, and staff both within the Center and outside facilities providing accurate, timely and responsive information. Accesses referrals using insurance websites. May perform other job related duties as necessary for the efficient operation of SDMI.

Requirements

High school diploma or equivalent
6 months experience as a medical receptionist or related experience and/or training or equivalent combination of education and experience
Strong knowledge of coding
Basic typing and keyboarding skills with minimum of 30 wpm
Strong organizational and interpersonal skills (excellent phone etiquette)
Ability to prioritize responsibilities
Ability to multi-task efficiently and effectively
Ability to communicate effectively in the English language in person, by phone and in writing.
Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.
Skill to pay attention to details and accuracy in completing tasks.
Must be able to pass a background check and have no CMS disqualifying events.

Nice To Haves

Knowledge of Medical terminology, ICD-10 / CPT Coding.
Familiarity with computers and other office equipment.
Must be able to act calmly and effectively in a busy or stressful situation.
Knowledge of contracted insurance plans and procedures.
Willingly participates in cross-training activities within the department in for own professional growth in order to contribute to the overall function of SDMI.
Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.

Responsibilities

Checks referrals for accuracy and completion.
Inputs information received by doctor’s offices into computer system.
Interacts with patients, physicians, and staff both within the Center and outside facilities providing accurate, timely and responsive information.
Accesses referrals using insurance websites.
Follows all written protocols and procedures of the Center.
Demonstrates courtesy, helpfulness, and optimal customer service toward patients and their families.
Completes or directs the completion of an occurrence report within 24 hours of an event/occurrence/risk.
Recognizes and responds appropriately to urgent/emergent situations per protocols.
Establishes and maintains effective working relationships with physicians, staff and management.
Copes effectively with typical job stress.
Maintains knowledge of Medical terminology, ICD-10 / CPT Coding.
Maintains familiarity with computers and other office equipment.
Prioritizes responsibilities.
Multi-tasks efficiently and effectively.
Acts calmly and effectively in a busy or stressful situation.
Communicates effectively in the English language in person, by phone and in writing.
Maintains knowledge of contracted insurance plans and procedures.
Organizes time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.
Pays attention to details and accuracy in completing tasks.
Responds positively to changes in assignments and priorities.
Works as an effective team member with co-workers and other personnel.
Communicates effectively when follow-up is needed.
Identifies hazardous material in the immediate work area.
Knows and follows all SDMI safety and evacuation guidelines, policies and procedures.
Willingly participates in cross-training activities within the department for own professional growth in order to contribute to the overall function of SDMI.
Assumes responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.
Demonstrates punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.
Takes full responsibility for all functions within job description and assures that all functions are completed before leaving SDMI at the end of the shift.
Complies with all privacy and security standards as set out by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Makes every effort to protect patient’s health information and confidentiality.
Abides by all aspects of Public Law 104-191.
Treats all information received in the course of employment with SDMI, which relates to the patients of the provider, as confidential and privileged information and will not disclose information regarding SDMI’s patients to any person or entity, other than as necessary to perform the job, and as permitted under SDMI’s HIPAA policies.
Safeguards computer password and will not post it in a public place.
Performs other duties as assigned.