Temp- Referrals and Communications Coordinator

NeighborHealth•Revere, MA

6d•$22 - $33•Onsite

About The Position

NeighborHealth, formerly East Boston Neighborhood Health Center, is a large community health center serving the greater Boston area with a commitment to patient and community well-being. Every role at NeighborHealth is vital in advancing medicine and delivering the best care experience. This position is a temporary role within the PACE Referral & Communication department.

Requirements

HS Diploma/GED required.
Minimum two years of experience in a customer service setting required.
Fluency in Spanish required.
Computer skills: Windows, Outlook.
Able to work effectively with the Interdisciplinary Team.
Excellent critical thinking skills with the ability to prioritize and problem solve independently.
Ability to work well in a fast-paced, multi-functional environment.
Strong computer skills.
Good communication skills.
Ability to work independently.
Strong critical thinking skills.

Nice To Haves

Associates degree preferred.
Healthcare setting experience preferred.
Experience with EPIC preferred.

Responsibilities

Provide the highest level of customer service to all callers to the PACE program.
Efficiently process all calls and referrals appropriately, aiming to meet caller needs in one transaction.
Schedule all external and internal appointments in collaboration with the participant/caregiver, considering participant preferences.
Schedule all transportation related to appointments.
Follow all workflows regarding proper channeling of calls and referral processing.
Complete telephone encounters where appropriate per telephone triage workflows.
Display excellent written and verbal communications skills, problem-solving and critical thinking skills, and be adept at multi-tasking.
Collaborate with Center Secretaries and Transportation Schedulers to ensure good coordination between PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.
Cancel appointments at participant/caregiver request and notify the appropriate department.
Route med refill calls to refill lines when the participant will accept; otherwise, handle per alternate workflow.
Determine the emergent nature of any calls that would require a warm transfer to a secretary at the center, following set guidelines.