Referral Testing Technician - Atrium Health Charlotte FT

American Addiction Centers • Charlotte, NC

2d • $22 - $33 • Onsite

About The Position

Performs preanalytical specimen processing for referred clinical testing. Evaluates specimens and requisitions for acceptability of specimen collected and is responsible for determination and prioritization of testing based on stability, order priority, and availability of reference laboratories. Accurately processes specimens for send out testing. Aliquots specimens for testing, maintaining proper specimen identification and following safety protocols. Completes internal send out processes, including documenting billing information to ensure accurate billing and reimbursement practices. Completes reference laboratory requisitions online or manually, including patient demographics, insurance, diagnosis, patient history, and previous result attachment, as required. Performs postanalytical resulting through manually resulting all non-interfaced testing sent to outside reference laboratories within the established DOS expectations and in accordance with department policies and procedures, while recognizing the differences in resulting requirements based on client type, EMR type, and/or spotlight accounts. Utilizes internal lab tools to ensure efficient patient care is being provided. Monitors test pending logs for all reference testing to ensure all tests are submitted to outside reference laboratories in a timely manner. Reviews and reconciles overdue logs for all testing referred outside of ACL Laboratories, including submitting test delay notifications as appropriate. Performs exception handling activities associated with specimen collection, receiving, accessioning, and resulting. Uses of critical thinking and problem-solving skills regarding all exception handling issues including, but not limited to: specimen integrity, test verification, missing information, incorrect specimen received, mis-identification issues, and secondary specimen sourcing. Exhibits excellent customer service skills and dedication to providing safe and appropriate patient care. Collaborates with all internal team members and external clients in order to resolve all customer service issues, questions, and exceptions. Ensures the department is providing excellent customer service through active participation in QI activities. Maintains knowledge base for all referral testing workflow changes/process improvements and acts as a resource for training new team members.

Requirements

• Associate's Degree.
• Typically requires 2 years of progressively responsible experience in a health care or clinical laboratory setting
• Good customer service skills with ability to interact effectively and communicate proficiently.
• Good data entry skills.
• Medical background, including basic knowledge of medical terminology applicable to a clinical laboratory.
• Previous experience in a Specimen Processing or production environment.
• Previous knowledge/experience with handling esoteric test requests.

Nice To Haves

• None Required.

Responsibilities

• Performs preanalytical specimen processing for referred clinical testing.
• Evaluates specimens and requisitions for acceptability of specimen collected and is responsible for determination and prioritization of testing based on stability, order priority, and availability of reference laboratories.
• Accurately processes specimens for send out testing.
• Aliquot specimens for testing, maintaining proper specimen identification and following safety protocols.
• Completes internal send out processes, including documenting billing information to ensure accurate billing and reimbursement practices.
• Completes reference laboratory requisitions online or manually, including patient demographics, insurance, diagnosis, patient history, and previous result attachment, as required.
• Performs postanalytical resulting through manually resulting all non-interfaced testing sent to outside reference laboratories within the established DOS expectations and in accordance with department policies and procedures, while recognizing the differences in resulting requirements based on client type, EMR type, and/or spotlight accounts.
• Utilizes internal lab tools to ensure efficient patient care is being provided.
• Monitors test pending logs for all reference testing to ensure all tests are submitted to outside reference laboratories in a timely manner.
• Reviews and reconciles overdue logs for all testing referred outside of ACL Laboratories, including submitting test delay notifications as appropriate.
• Performs exception handling activities associated with specimen collection, receiving, accessioning, and resulting.
• Uses of critical thinking and problem-solving skills regarding all exception handling issues including, but not limited to: specimen integrity, test verification, missing information, incorrect specimen received, mis-identification issues, and secondary specimen sourcing.
• Exhibits excellent customer service skills and dedication to providing safe and appropriate patient care.
• Collaborates with all internal team members and external clients in order to resolve all customer service issues, questions, and exceptions.
• Ensures the department is providing excellent customer service through active participation in QI activities.
• Maintains knowledge base for all referral testing workflow changes/process improvements and acts as a resource for training new team members.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree