Float (40 Hours) Referral Support Specialist

Trinity Health • Livonia, MI

27d • Remote

About The Position

The Customer Care Center (C3) Referral Support Specialist role will support the HCCs (hospital-based liaisons) with referral entry and referral insurance verification. This role acts as data entry support. Will be responsible for accepting, importing and entering referrals from our RHMs into Home Care Home Base. This role is also responsible for the insurance verification and authorization for certain payers. Candidate must reside near a Trinity Health facility.

Requirements

• High School diploma required with equivalent 2-4 years industry experience
• Microsoft computer skill set required
• Working knowledge of standard office equipment and remote technology required
• Candidate must reside near a Trinity Health facility.

Nice To Haves

• Associate's Degree preferred
• 2-3 years home care, hospice, discharge planning, or case management experience preferred
• Working knowledge of governmental reimbursement criteria, knowledge of third party/managed care contracts related to Trinity Health At Home services preferred
• experience with Trinity Health At Home software platforms and applications preferred

Responsibilities

• Accepting, importing and entering referrals from our RHMs into Home Care Home Base.
• Insurance verification and authorization for certain payers.

Benefits

• Health, dental and vision insurance
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED