Referral Specialist - USFTGP Transplant Abdominal Clinic

Tampa General Hospital • Tampa, FL

8h

About The Position

The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.

Requirements

• High School Diploma or Equivalent
• 2 years of customer service experience in healthcare
• Knowledge of Referral and Authorization Processes
• Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications.
• Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders.
• Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing.
• Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information.
• Ability to review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling.
• Strong accuracy in documenting information, obtaining correct authorizations, and routing communication to prevent delays in patient care.

Responsibilities

• Provide excellent customer service to physicians and patients referred for appointments/services at USF Health.
• Serve as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan.
• Screen and process internal referrals generated by USF Health and/or outside providers.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED