Referral Specialist- Temporary

Harlem United Community AIDS Center Inc•New York, NY

1d•$43,000 - $46,000

About The Position

The Referral Specialist is to assist in care coordination of services as it relates to referrals generated by medical provider. The Referral Specialist is responsible for preparation of the referrals and ensures all necessary clinical information is included/attached, making appointments with referral sources on behalf of the patient.

Requirements

Experience with demonstrated proficiency in Electronic Medical Records and clinical informatics
Good time management and organizational skills
Strong computer skills (Microsoft Word, Excel, Outlook etc) with the ability to learn EHR software systems
Excellent written and verbal communication skills.
Ability to work as an efficient team member
The spirit and desire to practice in a community based interdisciplinary, mission driven system of care.

Nice To Haves

Bilingual (English/ French or English/ Spanish) preferred

Responsibilities

Maintain professional demeanor always, including demonstration of sound moral and ethical character, compassion, adherence to all agency standards for dress and decorum
Complies with HIPAA regulations
Protecting the safety and integrity of patient related information in compliance with agency protocol, i.e. not sharing personal passwords.
Demonstrates proficiency in use of electronic medical records.
Reviews the referrals that have been generated daily
Organize the referrals to include all necessary clinical information
Schedule appointments on behalf of the patient to ancillary and specialty services or social based services as deemed necessary
Verifies insurance coverage and obtains required authorizations
Maintains pending referral list in the EHR
Retrieves outstanding consultation reports/ diagnostic imaging reports from external agency.
Maintains patient portal requests from client and assigning to appropriate staff.
Facilitates and participates in care coordination as appropriate for patient, reporting external referral appointments made for the client to other programs including but not limited to ADHC, Health homes and case management
Attends Care team huddles to collaborate with the care team members at the discretion of the provider, to optimize quality care.
Assist client with transportation schedule to referral agency if necessary
Conducts reminder calls to patient regarding upcoming appointments scheduled to external referral agency.
Conducts follow- up phone calls to client as part of the review process
Promoting linkages with other service providers
Establish and maintain archive and active case records
Other duties as assigned