Parkside Family Medicine - Referrals Specialist

Parkside Medical Group | The Onyx Group • Spartanburg, SC

5d

About The Position

The Referral Specialist coordinates patient care between external providers and organizations, including physician offices, community service agencies, and hospital or emergency facilities. The role supports high-quality referrals and transitions by ensuring providers, facilities, and patients have the information and resources needed to coordinate care. The specialist reviews clinical data to report medical necessity to insurance companies and builds relationships and agreements among providers that support shared expectations for communication and care. The position also supports Referrals team members with shared tasks on a daily and weekly basis.

Requirements

• High school diploma or equivalent.
• Proficient computer and typing skills.
• Proficient in Microsoft Office and electronic medical record systems.
• At least 1 year of experience working in a medical office.
• Working knowledge of medical terminology and the ability to interpret physician progress notes and medical records.
• Exceptional communication skills with internal and external customers.
• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically present at the workstation at the designated company office during normal business hours.
• Ability to travel up to 10% of the time.
• Ability to lift up to 20 lbs.

Nice To Haves

• Home internet access and a computer are required for the remote option.

Responsibilities

• Send outgoing referrals and diagnostic imaging orders to specialist offices and receive communications about those orders being processed.
• Ensure patients are scheduled in a timely manner consistent with their diagnosis and level of care, and communicate appointment information to the patient, family, or caregiver.
• Follow up with specialist offices on pending referrals to obtain consultation notes and medical records and coordinate continued care with the provider as needed.
• Promote strong relationships between the practice and outside specialty offices.
• Serve patients, families, caregivers, external specialty offices, the community, and internal team members with grace and humility.
• Promote an authentic and transparent work environment.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED