Referral Services Manager (RN or LPN)

Puyallup Tribal Health Authority • Tacoma, WA

1d • Onsite

About The Position

At the Puyallup Tribal Health Authority (PTHA), we serve more than patients — we serve our people. Our work is rooted in compassion, cultural respect, and community healing. We strive to provide holistic healthcare that honors tradition, fosters trust, and uplifts wellness for all generations.

We are seeking a Referral Services Manager (RN or LPN) who brings both clinical expertise and leadership strength. This role is ideal for a nurse who thrives in a dynamic environment, loves mentoring others, and is passionate about creating systems that make care more accessible and patient centered.

Requirements

• Current WA State RN License and (3) years of leadership experience in a healthcare setting -OR- Current WA State LPN License and (5) years of leadership experience in a healthcare setting.
• Proficiency with Microsoft Office Suite and Electronic Health Record (EHR) systems.
• Strong leadership and mentorship skills.
• Excellent communication and problem-solving abilities.

Nice To Haves

• Experience in referral coordination, case management, or utilization review preferred.

Responsibilities

• Oversee the daily operations of the Referral Services Department — ensuring every referral is processed efficiently, accurately, and with cultural and clinical excellence.
• Guide a dedicated team, streamline workflows, and collaborate with providers and partners to ensure that every patient receives the care they need, when they need it.
• Supervise, mentor, and support the Referral Services team — fostering growth, accountability, and teamwork.
• Provide clinical oversight and guidance on referral management, PRC (Purchased/Referred Care) processes, and utilization review.
• Lead continuous quality improvement initiatives to enhance accuracy, timeliness, and patient satisfaction.
• Conduct clinical and administrative case reviews for PRC Committees and prepare utilization and expenditure reports.
• Collaborate with internal providers, external specialists, and the Member Services team to ensure coordinated, equitable access to care.
• Monitor referral trends and develop cost-containment and access-improvement strategies.
• Ensure departmental compliance with all PRC, TMRS, and federal healthcare regulations.
• Promote culturally responsive, patient-centered care that aligns with community values.

Benefits

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• PTHA is an approved loan repayment site for various student loan programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed