Referral Services Liaison

Marshfield Clinic Health System • Marshfield, WI

2d

About The Position

The Referral Services Liaison’s primary role is to increase patient referrals within, and from outside the Marshfield Clinic Health System (MCHS). The individual will collaborate with leadership to identify and analyze the needs of referring healthcare providers and will develop and maintain mutually beneficial relationships between primary care and specialty care in and outside of system. The Referral Services Liaison will investigate complaints and issues, working with clinical and administrative staff to provide the appropriate follow up and make recommendations regarding changes to services and implementation of new services to better meet client needs. This role involves substantial outreach and fieldwork to achieve the business goals and strategic plans. The role also serves as a liaison for business and industry, working with large employer groups who ask for a direct point of contact to assist in getting their employees into our system in timely fashion and addressing issues and concerns as they arise.

Requirements

• Graduate of a Registered Nurse program, associate degree in marketing, communications or related field, or bachelor’s degree in marketing, communications, or related field within 3 years of hire.
• Five years’ progressive experience in physician services, patient care, marketing, public relations, communications, practice management, medical sales or related healthcare field.
• Demonstrated proficiency with conflict resolution and written, verbal and non-verbal communication skills.
• State of Wisconsin driver’s license with acceptable driving record.
• Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment.
• Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Nice To Haves

• State of Wisconsin Registered Nurse license.

Responsibilities

• Increase patient referrals within, and from outside the Marshfield Clinic Health System (MCHS).
• Collaborate with leadership to identify and analyze the needs of referring healthcare providers
• Develop and maintain mutually beneficial relationships between primary care and specialty care in and outside of system.
• Investigate complaints and issues, working with clinical and administrative staff to provide the appropriate follow up and make recommendations regarding changes to services and implementation of new services to better meet client needs.
• Serve as a liaison for business and industry, working with large employer groups who ask for a direct point of contact to assist in getting their employees into our system in timely fashion and addressing issues and concerns as they arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees