HOME HEALTH - REFERRAL LIAISON

Beebe Healthcare•Millsboro, DE

20d

About The Position

The Home Health Referral Liaison serves as the primary relationship builder between our home health agency and referral sources including hospitals, physicians, skilled nursing facilities, case managers, and community partners. This role is responsible for driving referral growth, ensuring seamless transitions of care, and serving as a trusted clinical and operational resource within the community. The ideal candidate is relationship-focused, highly organized, clinically knowledgeable, and passionate about connecting patients to high-quality home-based care.

Requirements

Bachelor’s degree preferred PLUS a minimum of 2 years care sales experience selling home health care, hospice care, DME, Outpatient therapy, Pharma, assisted living or other healthcare sales experience required.
Excellent communication, presentation, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
Valid driver’s license and reliable transportation required.
Clear Communication Skills Both Written and Verbal
Able to Keep Confidential Information Regarding Patients, Team Members
Able to Withstand Crisis Situations
Has Skills to Provides Customer Service to Patients, Team Members and Visitors
Knowledge And Experience with Electronic Health Records

Responsibilities

Establish and maintain relationships with physicians, hospital discharge planners, case managers, skilled nursing facilities, and other referral sources to generate new patient referrals for home health services
Respond to referral inquiries, ensuring that patient needs are appropriately met by the agency’s services
Follow up on all referrals to ensure timely communication and transfer of information
Ensure all referral documentation is accurate and complete
Conduct routine in-person and virtual visits to referral partners.
Educate community providers on available services, programs, and admission criteria.
Participate in community events and outreach initiatives to promote home health services.
Serve as a clinical and operational resource to referral sources.
Partner with intake, clinical, and operations teams to coordinate smooth patient transitions.
Communicate referral details and patient needs to appropriate team members.
Support operational efficiency by ensuring accurate and timely information flow.
Build and maintain strong professional relationships with physicians, discharge planners, case managers, and community partners.
Serve as a trusted liaison between referral sources and the home health team.
Identify opportunities to strengthen existing accounts and expand referral networks.
Track referral activity, trends, and conversion rates.
Identify barriers to admission and recommend improvement strategies.
Provide regular updates to leadership regarding growth opportunities and market insights.
Ensure all referral and admission processes comply with regulatory requirements.
Maintain strict adherence to HIPAA and organizational policies.
Uphold ethical standards in all interactions.