Hospital Referral Liaison
About The Position
Overview Summary Responsible for evaluating hospital referrals for organ/tissue donation potential, and maintaining referrals being followed; participates in Patient Care Conferences; approaches families for donation authorization as needed; supports families during donation process; develops and maintains effective relationships with key hospital staff to educate and maintain the option for organ and tissue donation Compensation range for this position: $71,500 - $80,500 annually Our Benefits In addition to competitive salaries, we offer a comprehensive benefits package: Medical, dental, vision, disability and life insurance options for full-time employees Generous Paid Time Off (PTO) plan 403(b) retirement plan with company match Tuition Reimbursement up to the IRS-allowed maximum Personalized learning and educational development opportunities Monthly cell phone and internet stipends Paid Parental Leave Annual Employer-funded Lifestyle Spending Accounts to support wellness needs Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
Requirements
- Minimum of one year in Allied Health, graduate RN, or some previous OPO experience
- Excellent knowledge of or training in medical terminology required
- Compassionate, conscientious and ethical
- Demonstrate a high level of accountability
- Possess excellent written and verbal communication skills
- Ability to work productively and independently
- Comfortable in the presence of emotional distress, death, and dying
- Basic computer skills
- Ability to work outside normal business hours
- Ability to respond to dispatches in a timely manner and arrive to work sites as assigned
- Ability to function in an office environment and all hospital clinical practice areas
- Ability to learn and use technology such as computers, mobile devices and related software for communication and documentation
- Ability to see, hear, speak and communicate effectively
- Ability to sit or stand for long periods of time
- Ability to use personal cell phone for business purposes
- Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana
Responsibilities
- Advance Gift of Hope’s mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual.
- Adhere to all policies and procedures in carrying out the responsibilities of this position.
- Respond to dispatches, onsites and phone follow-ups within established timeframes
- Adhere to dispatch instructions, including HD attachments/special instructions and hospital policy information
- Conduct evaluations of potential organ and tissue donors through review of hospital records to determine medical eligibility/suitability
- Review hospital charts and current records of potential donors; document findings and follow-up plans in hospital charts
- Collaborate with hospital medical team to maximize the donation opportunity by identifying and implementing the next steps
- Facilitate necessary testing and services, at the direction of the AOC/Medical Director
- Develop solutions to issues that impede the donation process
- Coordinate and conduct effective Patient Care Conferences (PCC) with medical team and service lines involved in care of patient; ensure that Gift of Hope and medical team are aligned in goals of care and needs for family support
- Collaborate with hospital staff to provide the optimal setting for approach
- Develop rapport with patient’s family
- Compassionately provide information about the benefits of donation
- Counsel families through donation process
- Document authorization according to policy
- Be patient, respectful and compassionate with family’s bereavement and decision-making processes
- Provide timely follow-up information regarding outcome during the case and post-op
- Provide appropriate clinical and technical support to hospital staff before, during and after donation process
- Communicate with Medical Examiner (ME)/Coroner as required
- Participate in departmental quality assurance initiatives, meetings, educational activities and required training as assigned
- Make necessary medical record QA corrections as requested
- Provide real-time education on donation to hospital staff while on-site
Benefits
- Medical, dental, vision, disability and life insurance options for full-time employees
- Generous Paid Time Off (PTO) plan
- 403(b) retirement plan with company match
- Tuition Reimbursement up to the IRS-allowed maximum
- Personalized learning and educational development opportunities
- Monthly cell phone and internet stipends
- Paid Parental Leave
- Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
- Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
