Hospital Referral Liaison

Gift of Hope • Itasca, IL

27d • Onsite

About The Position

Responsible for evaluating hospital referrals for organ/tissue donation potential, and maintaining referrals being followed; participates in Patient Care Conferences; approaches families for donation authorization as needed; supports families during donation process; develops and maintains effective relationships with key hospital staff to educate and maintain the option for organ and tissue donation

Requirements

• Minimum of one year in Allied Health, graduate RN, or some previous OPO experience
• Excellent knowledge of or training in medical terminology required
• Compassionate, conscientious and ethical
• Demonstrate a high level of accountability
• Possess excellent written and verbal communication skills
• Ability to work productively and independently
• Comfortable in the presence of emotional distress, death, and dying
• Basic computer skills
• Ability to work outside normal business hours
• Ability to respond to dispatches in a timely manner and arrive to work sites as assigned
• Ability to function in an office environment and all hospital clinical practice areas
• Ability to learn and use technology such as computers, mobile devices and related software for communication and documentation
• Ability to see, hear, speak and communicate effectively
• Ability to sit or stand for long periods of time
• Ability to use personal cell phone for business purposes
• Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana

Responsibilities

• Advance Gift of Hope’s mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Referral Evaluation and Follow-up
• Respond to dispatches, onsites and phone follow-ups within established timeframes
• Adhere to dispatch instructions, including HD attachments/special instructions and hospital policy information
• Conduct evaluations of potential organ and tissue donors through review of hospital records to determine medical eligibility/suitability
• Review hospital charts and current records of potential donors; document findings and follow-up plans in hospital charts
• Collaborate with hospital medical team to maximize the donation opportunity by identifying and implementing the next steps
• Facilitate necessary testing and services, at the direction of the AOC/Medical Director
• Develop solutions to issues that impede the donation process
• Coordinate and conduct effective Patient Care Conferences (PCC) with medical team and service lines involved in care of patient; ensure that Gift of Hope and medical team are aligned in goals of care and needs for family support
• Family Approach
• Collaborate with hospital staff to provide the optimal setting for approach
• Develop rapport with patient’s family
• Compassionately provide information about the benefits of donation
• Counsel families through donation process
• Document authorization according to policy
• Be patient, respectful and compassionate with family’s bereavement and decision-making processes
• Provide timely follow-up information regarding outcome during the case and post-op
• Provide appropriate clinical and technical support to hospital staff before, during and after donation process
• Communicate with Medical Examiner (ME)/Coroner as required
• Participate in departmental quality assurance initiatives, meetings, educational activities and required training as assigned
• Make necessary medical record QA corrections as requested
• Provide real-time education on donation to hospital staff while on-site

Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed