Referral Network Specialist 1

Methodist Health System•Dallas, TX

About The Position

Your Job: The Referral Specialist will provide support to all Med-Health clinics and referral services which may include processing all incoming referrals from providers and clinical support staff. Furthermore, the specialists serve as a reserve point of contact into the Med-Health clinics as it relates to incoming calls, appointment scheduling, and follow up calls related to coordination of care. You will serve as a liaison between patients and clinical support staff.

Requirements

High School Graduation or GED required.
Individual must be able to work on discrete tasks in a high volume, high-pressured environment.
Good judgment and professional demeanor is a must.

Nice To Haves

2+ years of professional medical knowledge in a practice setting is preferred.
Bilingual a plus.
Diploma from an accredited medical assist program preferred.
Current National Medical Assistant Registration/Certification preferred.

Responsibilities

Offers exceptional customer service while performing tasks professionally and with a positive attitude.
Has the ability to handle multiple tasks.
Must be able to research required information using available resources.
Capable of handling and resolving customer issues.
Must be able to identify and escalate priority tasks per department workflows.
Demonstrates the ability to complete Non-Urgent referrals process.
Ensures all requested patient referrals are timely completed within the established department time-frame criteria.
Interacts with office management, specialist staff, and insurance companies in order to accurately and efficiently process physician referral requests in an effort to provide high quality patient care.
Coordinates the efforts of the referral management department, verifies patients have scheduled appointments with the specialty providers, and provides patient addresses, phone numbers, and authorization referral forms to specialists as necessary.
Faxes (eFax) completed specialist referral form, lab results, patient demographics, test data and primary care notes to other physicians and patient service consultants as necessary and directed.
Documents all encounters with patients and physicians within EMR system.
Logs all referrals into EMR system and monitors status to ensure timely completion.
Makes outbound calls as needed to complete assigned tasks related to referrals.
Serves as reserve point of contact into the Methodist Family Health Centers and Methodist Medical Group as it relates to incoming calls, appointment scheduling, and follow up calls related to coordination of care.
Maintains strictest confidentiality while attempting to provide first call resolution.
Screens calls, takes messages when applicable, and conveys information to appropriate parties in accordance with department workflows.
Complies with all administrative workflows of the referral department.
Maintains and follows all policies and procedures of organization and those specific to Med-Health.
Communicates to management any issues or delays that may directly impact patients quality of care and customer service.
Willingly participates in continuing education and other applicable activities to maintain professional competence.
Works collaboratively with other members of the department to cultivate a team approach focused at achieving the highest quality of patient care and staff cooperation.
Performs other tasks as assigned by management.
Flexible work schedule may be available per business needs.