Referral Management Clerk (CLR/RMC/Appointment Line Technician) Hurlburt Field

Cyber Synergy Consulting Group • Hurlburt Field, FL

5d • Onsite

About The Position

This part-time position provides clerical and administrative support in the Referral Management Center. Responsibilities include customer service, referral tracking, referral appointing, and reporting activities. The role supports the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling, and referral tracking at the Medical Treatment Facility (MTF). The position involves scheduling appointments in a government computer system for primary care, specialty, and subspecialty medical care. Additionally, the role requires contacting patients or responding to secure messaging to schedule, reschedule, or cancel appointments, including those for consult/referral specialty care within the MTF or at civilian facilities.

Requirements

• Read, understand, speak, and write English fluently.
• High school diploma or General Educational Development (GED) equivalency.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Basic Life Support (BLS) as accepted by American Heart Association (AHA) (Heart Savers, Admins) (Providers course) or American Red Cross.

Nice To Haves

• Six (6) months of healthcare administrative experience in either an inpatient or outpatient care setting within the last five (5) years.
• General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills.

Responsibilities

• Provide clerical and administrative support in the Referral Management Center.
• Perform customer service, referral tracking, referral appointing, and reporting activities.
• Support daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling, and referral tracking.
• Schedule appointments in a government computer system for primary care, specialty, and subspecialty medical care.
• Call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments.
• Schedule, reschedule, and/or cancel appointments for consult/referral specialty care within the MTF or at civilian facilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED