Referral Management Center RN

UHS•Denton, TX

About The Position

University Behavioral Health of Denton is a private freestanding psychiatric hospital specializing in mental health and chemical dependency care. Serving North Texas and surrounding areas, UBH Denton has provided a range of programs treating mental health illnesses and substance abuse issues since 2005. Our inpatient and outpatient psychiatric services offer supportive and compassionate care for adolescents and adults with specialty programs that are tailored to meet the needs of our patients. This is an exciting opportunity to work in an environment that puts patient care first while also having the opportunity to grow, learn, and advance in your career. Website: www.ubhdenton.com Shift: Monday thru Friday, 11am-7:30pm Job Summary Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management. Customers Served Patients, medical staff, allied health professionals, other hospital department staff and external individuals requesting information. Supervision: Admissions Director Essential Functions: Collaborate with Business Development team regarding any referral source related needs. Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively. Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone. Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history. Working knowledge of Involuntary process and procedure Knowledgeable and complies with all EMTALA regulations Enter all call data into facility database Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner Able to use facility’s electronic bedboard for bed management purposes. About Universal Health Services One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements

Graduate from an accredited program of professional nursing required
1-3 years of experience preferred in psychiatric health care.
For RN’s, Licensure as a Registered Nurse in state of Texas.
Excellent customer service and communication skills (verbal and written).
Ability to prioritize; work well under periods of high stress and pressure.
Ability to multi-task and demonstrate critical thinking skills.
Thorough knowledge of psychiatric services and medical capabilities provided by the hospital.
Ability to work flexible hours.
Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills.
Experience reviewing medical and clinical information to staff appropriately with physician is preferred.

Nice To Haves

Bachelor's Degree preferred.
Experience reviewing medical and clinical information to staff appropriately with physician is preferred.

Responsibilities

Responsible for the timely processing of inquiry and referral calls.
Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request.
Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner.
Effectively communicate with unit staff, physicians, and Admissions Triage Staff.
Follow hospital’s policies and procedures regarding referral management.
Collaborate with Business Development team regarding any referral source related needs.
Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
Working knowledge of Involuntary process and procedure
Knowledgeable and complies with all EMTALA regulations
Enter all call data into facility database
Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner
Able to use facility’s electronic bedboard for bed management purposes.