Referral Coordinator | Referral Center | UMC Physicians

UMC Health System•New Albany, IN

1d•Onsite

About The Position

We are seeking a full-time team member with a passion for others who wants to make a difference to work at UMC Physicians. This is a referral clerk job that coordinates all outgoing referrals to specialists. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go.

Requirements

Excellent interpersonal skills: ability to speak with patients, insurance companies and specialist offices to coordinate care for UMCP patients.
Extensive knowledge of the local healthcare market including local insurance plans, hospital affiliations and specialists available to treat patients.
Ability or experience working with UMCP referral management computer system which involves patient data inquiry and capabilities through various computer functions.
Ability to maintain a pleasant, even temperament while working under pressure and with heavy workloads.
Ability to stay organized and hit daily referral numbers.
Must be able to effectively conduct business in person and over the telephone.
Experience with managed care referrals
Previous medical office experience, 1+ year
Previous medical insurance experience, 1+ year

Nice To Haves

Goal oriented
Professional demeanor and appearance
Servant’s heart
Comfortable dealing with backlog/follow up items
Punctual and dependable
Works with a sense of urgency

Responsibilities

Coordinates all outgoing referrals for our UMCP Clinics.
Coordinates referrals including but not limited to obtaining referral authorization/precertification, scheduling appointments with specialists, accumulating, correlating and faxing all relevant information to specialist and tracking all related correspondence regarding those referrals.
Assists with data entry of completed referrals.
Additional duties as assigned