Referral Coordinator

Denova Collaborative Health • Phoenix, AZ

6d • Hybrid

About The Position

As a Referral Coordinator you will work closely with healthcare practice staff to ensure a seamless referral process, maintain accurate patient records, and meticulously document patient activities into our medical records system. Your contributions will be essential in providing exceptional patient care and supporting our healthcare team's mission. Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.

Requirements

• A minimum of one year of customer service experience is desired.
• A general understanding of insurance plans and products is beneficial.
• High School diploma or equivalent.
• Additional education or relevant work experience is valued.
• Required to have Arizona Fingerprint Clearance.
• Adherence to HIPAA regulations is essential.
• Proficiency in electronic clinical documentation and scheduling systems is required.
• Fluency in both English and Spanish is preferred.
• Valid driver’s license and proof of auto insurance meeting or exceeding minimum state requirements.

Responsibilities

• Serve as the primary contact between Denova staff and patients, fostering productive and collaborative relationships aligned with the agency’s goals and core values.
• Check voicemails every two hours and ensure callbacks are completed within 48 hours.
• Initiate referrals to specialists within 48 hours of receiving a request from a medical provider.
• Attach all scanning to the patient’s chart within 72 hours.
• Document every patient interaction in the appropriate Electronic Medical Record (EMR) system within 24 hours.
• Maintain consistent communication with patients and clinic staff about updates, changes, and verified coverage.
• Other duties as assigned.

Benefits

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Long and short-term disability options.
• Life insurance coverage.
• Holiday pay, PTO, and life insurance benefits.
• Employee wellness program.
• Fantastic discounts for all Denova team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED