Referral Coordinator

Jonathan M Frantz Md•Fort Myers, FL

2d•Onsite

About The Position

We are seeking a dedicated and organized, self-motivated candidate to be responsible for our incoming referrals from our referring providers. This position is responsible for creating letters back to a referring specialist that came to our practice for further evaluation, treatment, or consultation. This position serves as a crucial component to send confirmation letters and care updates back to the referring physician. You may also be cross-trained as a Medical Secretary so you are able to assist when needed. The ideal candidate will be the first point of contact for patients and our referring providers, providing exceptional customer service and ensuring smooth operations. This role requires a blend of administrative skills, and a friendly demeanor to create a positive and welcoming relationship.

Requirements

Organized
Self-motivated
Exceptional customer service skills
Blend of administrative skills
Friendly demeanor

Nice To Haves

Cross-trained as a Medical Secretary

Responsibilities

Create letters back to referring specialists.
Send confirmation letters and care updates to referring physicians.
Welcome and greet all patients and visitors, in person and/or over the phones.
Respond to patient/visitor inquiries, in person and/or over the phones.
Keep the reception area clean and organized.
Process new patient information and update existing patient demographics including HIPAA confidentiality statements.
Check for new address, phone number, and insurance and DL on existing patients.
Scan documents.
Protect patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight.