Referral Coordinator (Rehab Support Services)

Riverside Hospital • Newport News, VA

6d • Onsite

About The Position

The Referral Coordinator (Rehab Support Services) works under the supervision of the Manager/Director. This role is primarily responsible for collecting benefit information and obtaining authorizations for patient scheduled appointments with therapists. The coordinator ensures timely completion of insurance mandated referrals and authorizations prior to the date of service. Key duties include updating patient chart records with necessary referral information, flagging and faxing appropriate medical records, contacting patients via telephone to communicate appointment preparation details, and communicating specific outpatient therapy benefits with insurance payers. The role also involves working with patient access staff to provide relevant authorization information.

Requirements

• 1 year Medical office experience

Nice To Haves

• High School Diploma or GED

Responsibilities

• Coordinates and obtains timely insurance referrals/authorizations to ensure quality patient care.
• Educates patient regarding protocol for tests/appointments.
• Keeps up to date on referral criteria by reviewing updates from insurance carriers and attending training.
• Recommends to office manager any process improvements needed to improve quality of service.
• Maintains a clean and orderly work area.
• Processes physician and patient requests for referrals in a timely manner.
• Responds appropriately and timely to patient calls.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED