Referral Coordinator - Central Resource Center - Carilion New River Valley Medical Center

Carilion Clinic • Christiansburg, VA

1d • $17 - $24 • Onsite

About The Position

The Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. The role coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. The Referral Coordinator serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication.

Requirements

• Associate degree required; two years of experience may be considered in lieu of a degree.
• Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.
• Advanced computer skills, including knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software.
• Excellent communication and organizational skills.

Responsibilities

• Schedule referral requests in a timely manner according to established procedures, including patient visits, testing, procedures, and surgeries.
• Maintain working knowledge of clinical information systems used for scheduling, registration, and reporting.
• Enter insurance, demographic, and eligibility information accurately according to established procedures.
• Verify referral and authorization requirements and complete processes within required timeframes.
• Provide high levels of customer service to patients, visitors, clinical staff, and team members.
• Support team, practice, or department needs, including administrative work, data entry, medical record management, and report completion.
• Participate in special projects as assigned by leadership.
• Provide directions and assistance to patients and visitors as needed.
• Communicate effectively with management, clinical staff, and internal and external customers.
• Maintain confidentiality and handle sensitive information appropriately.
• Manage changing priorities and workload interruptions while operating office equipment.
• Handle difficult situations with tact and diplomacy.
• Interact directly with patients, visitors, staff, vendors, and providers in various settings.
• Participate in referral-related training, meetings, and ongoing education.
• Serve as a resource for referral-related questions and guidance.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employer-funded pension plan, vested after five years, and voluntary 403B.
• Paid time off accrued from day one.
• Onsite fitness studios and discounts to Carilion Wellness centers.
• Access to the Personify Health health and wellness app.
• Childcare discounts.
• Continued education and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree