Referral Coordinator - Central Resource Center

Carilion Clinic•Roanoke, VA

3d•Onsite

About The Position

The Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. Coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. Serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication.

Requirements

Associate degree required or 2 years of experience may be considered in lieu of degree.
None (experience requirement).
Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.
Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required.
Excellent communication and organizational skills required.

Responsibilities

Ensures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries.
Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions.
Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures.
Verifies referral and authorization requirements and completes processes within required timeframes.
Provides high levels of customer service to patients, visitors, clinical staff, and team members.
Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion.
Participates in special projects as assigned by leadership.
Provides directions and assistance to patients and visitors as needed.
Communicates effectively with management, clinical staff, and internal and external customers.
Maintains confidentiality and handles sensitive information appropriately.
Manages changing priorities and workload interruptions while operating office equipment.
Handles difficult situations with tact and diplomacy.
Interacts directly with patients, visitors, staff, vendors, and providers in various settings.
Participates in referral-related training, meetings, and ongoing education.
Serves as a resource for referral-related questions and guidance.