Referral Coordinator - $500 SIGN-ON BONUS!!!

Encompass Medical Group • Kansas City, MO

17d • Onsite

About The Position

Encompass Medical Group is a primary care provider group dedicated to the highest standards of healthcare excellence across its five offices in the Kansas City metro area. They are seeking a patient-centered individual with excellent customer service skills to join their dynamic team. This full-time Referral Coordinator position is based at the Wornall office.

Requirements

• High School education or equivalent
• Previous receptionist or customer service skills required
• Previous working experience in a medical setting environment required
• Excellent typing, writing, and spelling skills
• Good phone and voicemail etiquette
• Ability to communicate effectively with office personnel and the public
• Ability to work with minimum of supervision

Nice To Haves

• Previous referral coordination experience preferred, but not required
• Knowledge of medical field terminology preferred, but not required
• Obtainment and maintenance of Basic Cardiac Life Support Certification preferred but not required

Responsibilities

• Follow up on any specialty/provider which has not sent summaries/reports to office within the identified standard
• Ensure complete and accurate registration, including patient demographics and current insurance information
• Assemble information concerning patients clinical background and referral needs
• Contact insurance companies and organizations to ensure prior approval requirements are met
• Present necessary medical information history, diagnosis and prognosis
• Provide specific medical information to financial services to maximize reimbursement to companies/organizations and physicians
• Review details and expectations regarding referral with patients
• Assist patients in problem solving potential issues related to health care system, financial or social barriers (i.e. request interpreters as appropriate, transportation services)
• Point of contact for patients with questions and concerns
• Assume advocate role on patient’s behalf with carrier to ensure approval of necessary supplies/services in a timely fashion
• Identify and utilize cultural and community resources
• Establish and maintain relationships with service providers
• Ensure referrals are addressed in a timely fashion in accordance with organizational processes
• Remind patients of scheduled appointments via phone, voice mail, or mail
• Ensure patient’s primary care chart is updated with information on patient consults, hospitalizations, ER visits, and community organization related to their health care
• Coordinate care with outside consultants for additional patient care
• Obtainment and maintenance of Basic Cardiac Life Support Certification preferred but not required
• Provides assistance in other areas as assigned by the Clinical Coordinator and/or Medical Office Manager
• Performs other duties as assigned

Benefits

• PTO
• medical coverage
• dental coverage
• vision coverage
• life coverage
• long-term disability coverage
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED